EXIN ITIL update guide is a very interesting resource that highlights some specific differences between version one and version two of ITIL.
Listed below are the new name and goal of the process but it is recommended that you get the full update guide from EXIN. EXIN ITIL update – General IT Service Management aims at: aligning IT services with the current and future needs of the business and the Customers and Users improve the quality of the IT services delivered reduce the long term cost of providing IT services The main method to realize this is to develop, maintain and manage the correct processes to improve the quality of the IT services and to reduce cost of management and support. EXIN ITIL update – Service Desk Central point of contact between users and the IT Service Organisation. EXIN ITIL update – Incident Management Restore normal service operations as quickly as possible. EXIN ITIL update – Problem Management Prevent and minimize the adverse effect on the business of errors in the IT infrastructure. EXIN ITIL update – Configuration Management Provide a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the versions of all Configuration Items. EXIN ITIL update – Change Management Ensure standardized methods and procedures are used for efficient prompt and authorized handling of all changes in the IT infrastructure. EXIN ITIL update – Release Management Ensure that all technical and non-technical aspects of a release are dealt with in a coordinated approach. EXIN ITIL update – Service Level Management Maintain and improve IT service quality through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements. EXIN ITIL update – Financial Management for IT Services Provide cost effective stewardship of IT assets and resources used in providing IT services. EXIN ITIL update – Capacity Management Ensure that capacity and performance aspects of the business requirements are provided timely and cost effectively. EXIN ITIL update – Availability Management Optimize the capability of the IT infrastructure and supporting organisation to deliver a cost effective and sustained level of availability to satisfy business objectives. EXIN ITIL update – IT Service Continuity Management Ensuring that the required IT technical and service facilities can be recovered within the time scales required by Business Continuity Management.
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