Exin ITIL V3 Foundation Certificate : Excellent book! The ITIL Foundation Complete Certification Kit (ITIL Foundation Complete Certification Kit – Study Guide Book and Online Course) illustrates everything you’ll need to know toward successfully earning your certification. This can be completed as an addendum to formal in-class instruction or independently. The sample tests provided in both the book and on-line were excellent study guides that provided a wide array of subject matter. I would recommend the ITIL Foundation Complete Certification Kit to both entry level service providers as well as seasoned technical operations professionals.
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