Saves you time. Toolkit Contents Overview The Toolkit is constructed in the following sections: Awareness & Learning; gets you started on understanding ITIL. Assessment; find out just where your organisation is with regard to the process areas of ITIL. Summary; a short section that allows you to draw together your learning and assessment results. Fact Sheets These are the most concise summary of each of the ITIL processes.
They enable you to understand the goal and basic activities of each of the processes. These documents should be the first thing you review to get a high level understanding of the ITIL processes. Executive PowerPoint Slideshow This concise PowerPoint show gives you an excellent insight into the whole area of Service Management and ITIL.
Make sure you look at the notes section, which explains the contents of each slide. Beginners Guide This comprehensive document introduces examples and scenarios that help the user to understand how ITIL processes work in real life. ITIL Process Assessment An Excel spreadsheet that is used to gather responses to the questions regarding ITIL.
The questions help you determine what areas are working well and which areas are in need of some attention. This spreadsheet assesses how your organisation measures up against ITIL.
Questions are posed for each process area.
Multiple participants can take part in the assessment. Maturity score A short review of the scoring system used in the assessment. Summation presentation During the summation presentation, the outcome, results and recommendations of the assessment are presented. TITLE \* MERGEFORMAT Page PAGE \* MERGEFORMAT 3
Read more about Fact Sheets These are the most concise summary of each of the ITIL processes: