The ITIL® Practitioner workshops are for those people who belong to a process team or could be considered a process owner. Participants must have passed the IT Service Management Foundation exam.
The five-day course is another action learning event, with lots of exercises and review of case studies. The ITIL® Practitioner cluster course “Release and Control” is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release and Control processes in an IT Service Organization which has implemented, or started to implement, ITIL® based Release and Control processes.
The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the processes of Change, Release and Configuration Management.
Click here to download the course brochure in PDF