ITIL® Practitioner cluster course "Support and Restore".
Copyright: The Art of Service 2006
The ITIL® Practitioner workshops are for those people who belong to a process team or could be considered a process owner. Participants will have passed the IT Service Management Foundations exam. The five-day course is another action learning event, with lots of exercises and review of case studies.
The ITIL® Practitioner cluster course “Support and Restore” is intended for professionals who will participate in managing, organizing and optimizing the operations of the Support and Restore processes in an IT Service Organization which has implemented, or started to implement, ITIL® based Support and Restore processes. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the Service Desk function and the processes of Incident and Problem Management.