FACTSHEET – Service Quality Management Foundation Program

Overview

The Foundation Certificate in Service Quality Management is your introduction to the ISO 20000 standard, this program is supplementary to the ITIL®® Foundation Certificate in IT Service Management and together they become the required background for professionals working for an ISO/IEC 20000 certified IT service provider or a provider wishing to meet this standard in the future. This program also looks at the role of ISO 9000 in Service Quality Management.

ISO 20000 will become a basic requirement for IT Service providers and is fast becoming the most recognized symbol of quality regarding IT Service Management processes. The Art of Service is pleased to be able to present the Foundation Certificate in Service Quality Management to assist IT professionals master and understand the standard itself and issues relating to earning actual standards compliance.