Information Technology has greatly influenced the way most people do their day to day lives. Most companies nowadays are now IT based, using advanced technology in customer record keeping, transaction management, high-tech communications and security monitoring; each of these functions greatly affect their approach in doing business.
Similarly, scholastic institutions are also grasping the power of Information Technology; preparing their students in reaching greater heights in the future by starting with the familiarization of terms and theories underlying the world of IT in classrooms, up to the hands on exercises that they do to actually experience and learn it by themselves in computer laboratories. Because of this aspiration, many institutions are hiring IT companies in supervising their own network, and this is where the need for service level agreement or SLA comes in.
If we are talking about networking, then there should be someone to operate it. In most schools and campuses, the teachers and faculty members are the ones given access to the network. It is the IT service provider’s responsibility to grant these people access rights in coming in and out of the system, as should be stated in the SLA. The faculty plays a major role in maintaining the quality of service given to them and the students by reporting immediately system failures and service interruptions that may come along the way. They should be given enough training to handle difficult situations and take precautionary measures if ever security threats and other alarming activities were observed. A school, either private or public, is still prone to external hazards and proper education to the ones using it will keep up the system’s shelf life.