Foundations Of ITIL V3 : This review is going to be short and sweet. I’m a 15+ year IT professional to make sure I set the context. But aside from that ITIL was a general concept and a collection of vague buzzwords. I bought the study guide a couple weeks prior to Christmas and signed up for the online learning (Its the only material I used to pass the exam)and was certified 12/18/08! I did not attend any formal training course. This gave me a framework and fleshed out the framework for me in a concise way. The people at The Art of Service are friendly and extremely responsive. I highly recommend this material without reservation!
M. Rondael (California USA)
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