Siebel Systems, Inc. was a company involved with developing, marketing, and supporting different customer relationship management (CRM) software applications. This type of software tool is a multi-faced process which can be used with a set of information technologies. This focuses on creating a two-way process for the customers so that companies using CRM will have enough knowledge on the customer’s wants, needs, and their buying patterns. One of the software applications created by this company is the Siebel Workflow.
Siebel Workflow is an application tool that allows users to automate their business process using the workflow processes. The user can create, edit, and deploy workflow processes by using the different Siebel tools. The changes created in the workflow file are SRF-independent. However, they can still be created as well as deployed using the Siebel Tools IDE. The workflows are also administered using the Siebel Client tool called Administration – Business Process Screen.
There are also three types of Siebel Workflow status. These are the In Progress, Completed, and Not in Use. The In Progress is on when the user creates a new process. With this status, the user can edit the workflow process. Meanwhile, the Completed status will be on after the Workflow process has been deployed. Not in Use status is on when the workflow is expired. The user can easily shift from one status to another using the three buttons on Siebel Workflow. These are the Deploy for Completed status, Expire for Not in Use status, and Revise for the In Progress status.
There are still a lot of functionalities that can be used in Siebel Workflow application. All of these are helpful for the user’s objective for his business process. And this objective can only be obtained with the proper use of the different Siebel Workflow tools.