3 Complete Certification Kits.
Including Exams. All for one low price.
Focuses on the necessary customer service, IT Service Management and technical skills required to provide quality first-line IT support.
Provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities.
Focuses on the skills required to manage a high-performing Help Desk team, with additional focus on balancing workloads and improving efficiency.
Help Desk Complete Pathway Bundle – Save over 25%
A perfect choice for both individuals looking to improve their career prospects, and employers looking to train their staff to achieve the best possible outcomes.
A vital function of the IT service provider, a help desk gives customers a place to address their questions, problems, issues with a company’s product or service. Without a help desk, companies lose a valuable opportunity to absorb a customer’s negative experiences and turn them around.
While usually there when something goes wrong, help desks are essential to overall positive customer experiences and client services.
What is included in a Certification Kit?
When you purchase a certification kit you will receive an electronic copy of the book, three month’s access to the elearning materials and contact details of your allocated trainer – who is there to answer any questions or queries you may have about the courses, books, exams etc. and guide you through your learning experience.
These certification programs are suitable for any professional or company that’s looking to offer professional-grade IT support service with very little effort.
Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level.
Companies that can attest to the fact that with this book and course, the name of the game is simplification
How do I sit the exams?
After the online course has been carried out, the exam is made available through the e-learning environment. A certificate of completion is made available once the student successfully passes their exam.
– Great Resource, By J. Wallace (Southern California). This study guide explains everything needed to pass the certification. It’s easy to understand and follow. The online training included with the book was excatly what I needed to give the information life.
– Well written with excellent web content, By JBussey. The concepts are clearly explanined. The web content for the course seems very complete. There are other articles of interest as well on the website. The reviews on Amazon and other sites prompted me to purchase this course.
– Clearly written; easy to understand, By Douglas Hamilton (Chantilly, VA USA). The Art of Service not only publishes a great course, they operate under the service principles they teach. My interactions with them were professional, courteous, and helpful. As for the book, I found The Art of Service to have published the most comprehensive and digestible course around. I recommend this study book and online course to anyone.