When IT customer require precise information, data and documents
(especially if they are new end users), network service provider came
up with the so-called Online Help Desk (OHD) system. This system is
used to cater to the demands of and answer questions of clients, and
resolve problems such as error codes which they may encounter. The
OHD was designed for a specific user group which is why it maintains
a distinct set of performance objectives and has a clear-cut purpose.
The Performance Support System (PSS), also called the OHD, was made specifically so that actual usage by most system users would match the ideal optimal system usage expected.
The OHD encompasses very useful elements such as databases,
tools and documentation so that new users could deal with
information access needs and other production-oriented goals. To clarify
further what the performance support system is about – it is not
meant for training; rather, it is an aid to improve performance. The
customer will be guided as to the support services he can expect
based on the current support and maintenance agreement provided.
Due to the higher level of demand for Internet-based information
access in the market, the small size of the market cannot guarantee
the effective and efficient use of resources.
The emphasis of a PSS is on understanding cognitive tools rather than
training. It is up to the utility to choose which user-related
information can contribute towards understanding by the technical
support staff of the resources provided to them. There is a
relationship between OHD and instruments known as prosthetic tools which are geared for use by the UCD community in the area. Such tools help the online desk to use
the make page utility that the new users rely on to create for home
Help desk receptionist these days is an in demand job all over the world. Companies have
enormously improved on customer service and handling queries. If you want a career that
as a receptionist and looking for help desk job today, then check this out!
What are the responsibilities?
Help desk receptionists is a multi tasking job. Some might think that it is just on of those
easy clerical jobs. Being in customer service is a tough job. It requires an attentive mind
with knowledge on applications used in help desks. This job may seem easy with its job
title, but being a help desk receptionist means meeting people and talking to people.
Phone call inquires, scheduling, arranging conference meetings and data entry jobs are
commonly included in their job description. And since the receptionist is the first person
to be seen in a company, help desk receptionists should be presentable. In some
companies, they require particular height and physical requirement.
Computer literacy is equally important. Computer skills are needed to finish tasks like
spreadsheets, Windows or Mac knowledge is a significant factor in considering an
applicant. Call center abilities and being fluent in the required language is substantial. In
order to answer customer queries, you have to speak fluently and know how to respond to
it. Basically when you deal with customers, you have to work fast. Inbound calls can give
receptionists a hard time. They have to be familiar with the applications and system that
will aid them in answering the questions. This includes product information, delivery
confirmation, complaints, billing confirmation, promos and many more.
A help desk receptionist is a clerical job that requires a systematic and organized
candidate. It is like managing company’s clients and meeting the requirements of
managers. This is challenging yet exciting multi tasking job. Being a help desk
receptionist will help you meet new faces and exercise your people skills.