Hop to it…


 To all those who are celebrating Easter this long weekend…. I give you the top 5 reasons why ITIL® will help the Easter bunny….

  1. Release Management… if he had this in place, we could just have all our eggs in the one basket – instead of having to search the backyard for ant ridden Easter eggs…
  2. Capacity Management – Supermarkets wouldn’t have to mark the eggs down to less than cost price after Easter…
  3. Incident Management – suddenly the image of a rooster and rabbit becomes apparent – this is definitely an incident… or is it a problem?????
  4. Service Validation and Testing – pick me!
  5. IT Service Continuity Management – a much better strategy than offering those damn sugar eggs!

 

Happy Easter everyone!

 

Till next time Cheers from the ITIL® Australia Team at The Art of Service

Michael

 

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