Looking for the right service level agreement that is appropriate for you as a customer is vary hard. If you are spending lots of money trying every SLA that you think is enough to satisfy what you need, why don’t you try an SLA that is free? Search for it in the web or ask for some referrals. A free service level agreement does not have a big difference with that of the SLA that can be purchased by means of software. Look for a free SLA that will help you solve the problem with your account and monitor the server that will leave you to focus only on your business and not about managing the server.
If the service level agreement is to be paid, the contract includes a condition that tells how much is to be paid. The paid contracts are complete of services. Free SLA are sometimes incomplete but still posses the basic service agreements like the kind of services to be done, the relationship of both parties as an employer and employee, the ownership of the product, warranties and some of the confidential information regarding the product and how some of the issues will be handled.
SLA will help simplify goals, make sure to limit the risks, and give an assurance that both parties will be satisfied in getting what they want and what they need. If you are finding it hard to look for the right service level agreement, it would be harder to look for an SLA that is free but it will definitely benefit you as a customer since it will save you money while still getting the same benefits that you will get if you purchase a service level agreement software or program.