Implementing the balanced scorecard is a necessary responsibility that will allow the users to see how they can turn their company objectives into reality. In the human resources focus, any organization will seek to provide only the highest quality of support services to their clients,so how can they identify which needs of the customers should they serve? The balanced scorecard will allow them to attain the objective of improving customer satisfaction by being able to define the different services that are validated by their customers, compile and analyze such important service survey results and come up with necessary provisions which will certainly make their clients a lot more satisfied with their results. Developing service standards will be quite easy if a balanced scorecard is implemented in an organization.
From the financial perspective, how can companies go about their resources in order to satisfy both customers and stakeholders? If reducing human resource related costs is their objective, the balanced scorecard will be able to identify the different areas of opportunity for such and implement the necessary methods in order to minimize costs by checking up on absence rates, adjusting payroll rates and implementing lost work day rates. If the objective is to enhance the return of their hr-related investments, the balanced scorecard attends to it by providing high quality services and clear communication methods to their different clients and very important stakeholders that will surely match and easily surpass any established benchmark in the industry they belong to.