In Torino, Italy, call centers have also been set up which is why Torino call centers also have to find out how their call center Torino employees can become good operators.
Apparently, in Torino call center parlance, an operator is someone who answers phone calls from customers in the US and other call centers, this would be equivalent to a customer service representative or call center agent. But the commonality between all good operator call center Torino employees is that they should have the human heart for the job, rather than just the technical and communication skills commonly required from call center agents.
The difficulty for operator call center Torino employees comes when they have to stick to the set process prescribed by the call center while trying their best to help the callers. This is why the operators of any Torino call center should be aware of how to adapt the set process to the unique situations presented by every call and caller.
In essence, a Torino operator has to solve problems for the caller, adapt to the caller and his/her idiosyncracies, while trying to live with his/her own limitations. It can be said that these are actually three jobs all combined into one call center position. While dealing with all these difficulties, the call center agent must also have to bear in mind that he/she is representing the call center so it is important never to become frustrated or impatient with the callers.