Information Technology (IT) is now considered a way of life. Through the years, IT has established its importance not only in the field of education and other industries, but more significantly in the world of business, that it has made things easier for companies to accomplish business needs and goals and carry out operational tasks. Because of the rapidly growing dependency of many business firms to Information Technology, the United Kingdoms Central Computer and Telecommunications Agency (CCTA) has sought the essence of developing a set of standards in achieving quality service and at the same time, overcoming difficulties linked to the growth of IT systems. Hence, the Information Technology Infrastructure Library (ITIL®) was introduced to the world and has become the de facto standard in IT service management.
Now currently maintained and developed by the Office of Government Commerce, ITIL® has been adopted and adapted by almost every type of IT environment. ITIL® is a set of best practices and guidelines that define a systematic and specialized approach to the management of IT service provision. These guiding principles are intended to promote value in IT operations by delivering high quality services.
Implementing this extensive set of management procedures will lead to benefits such as the following: (a) get more out of existing resources resulting to reduced costs; (b) improved customer satisfaction through a more proficient approach to IT service delivery; (c) improved productivity by eliminating redundant work; (d) improved service quality though the use of established best practice processes; and (e) improved use of skills and experience, defining a consistent level of service.
When it comes to the metrics and standards of business process, does your IT company have guidelines to follow? If the answer to this question is no, then it is high time for you to think of having your managers and IT department heads ITIL® certified. For years now, Information Technology Infrastructure Library or ITIL® has set the bar high for IT companies around the world with the ‘best practices’ guidelines and frameworks that they have. If you want to be able to compete in the global market and offer the highest quality of IT services to your clients, then ITIL® implementation is a must.
First, take a look at the benefits of ITIL®. With this, you can save on your operational costs, and save a lot of time and effort in improving the business processes implemented within your organization. Another benefit is that the time-tested processes used in ITIL® will definitely boost the quality of the IT services that your company delivers to its customers. As a result, the higher your quality of service, the higher the customer satisfaction rate is. Within the walls of the company itself, you will see increased productivity and you can also maximize your manpower. More importantly, the standards used in the implementation of ITIL® business processes will put your business up to par with the rest of the world. With all these benefits and more, there is absolutely no reason for you to skip using ITIL® in enhancing the IT services that you offer to clients which, at the end of the day, will also improve your day-to-day operations.