How To Pass ITIL V3 Foundation : I am overall very pleased with this product however the book has quite a few minor typos and once or twice they started using acronyms that they have not yet defined which may require a Google search to help figure out. There is also no published list of errors so I guess you’ll have to wait for the next printing for the corrections. I have submitted some of the errors to the author and suggested they publish corrections on their website but to my knowledge they have not done so. Since I am new to ITIL I found that I had to start with the book and review using the online course. I tried starting with the online course first but the terms and concepts were presented so quickly that I had to listen to each slide several times which became old quickly. Listening to the online course reinforces the material written in the book. I think that having 2 means of learning the same material definitely increases my knowledge retention and understanding. I am taking the exam in a few days and expect to pass with flying colors.
B. Robertson (Germantown MD)
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