How To Pass ITIL V3 : The product includes a book and an online course. During my 2 day research online and in book stores (borders/barnes&nobles) I found this to be one of the best available courses in the market. I skimmed through some other books but this book was more focussed and objective for the ITIL foundation exam The book is written in simple language with relevant examples. The pace of the book simplifies the learning curve as it slowly inmerses the reader into the ITIL fundamentals and then pulls into deeper waters detailing the finer aspects. The authors explain the concepts very clearly and concisely. The book content is sufficient for passing the foundation exam. The reader has to register for the online course separately. The registration is quick. I got the account started within a few hours. In fact there were multiple response. (To be frank I was bit skeptical initially on when my account will be activated). It turned out to be a pleasant experience. The course perfectly compliments the book (plus more). I used the book at home and the online course at work. I am planning to take my foundation exams later this week. This book certainly has helped me making the initial big strides for the foundation exam. I hope this review helps the undecided candidate trying to certify in ITIL to buy this book online especially on Amazon.This book was not easily available in any of the stores. The shipping was quick and I got it by 2-day service. The book/online course is worth the investment.
Doctor Hakim DoctorHakim (San Jose CA USA)
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