I can’t help myself – it’s getting close to Christmas… so



‘Twas the night before a major change, when all through the floors,

not a techy was sleeping, they were all crawling around on all fours


An RFC was submitted, approved , built and tested

Thousands of dollars on this change was invested


The business were nestled all snug in their beds

While visions of dollars danced in their heads;

And the CIO in her office attire, and I in my suit

Had just settled down for a strategic moot

When out on the floor there rose such a clatter

We sprang from our office to see what was the matter

Away to the server room I flew like a flash

Swiped my card on the door to see the great crash.

The server went down and I don’t mean dead

The rack was on the floor  – I saw red…

Is this a disaster, or do we roll back?

If only there was santa, with a spare rack in his sack.

Now Stevo, Brownie, Johnno and Smitty

On Frankie, on Thommo, on Wazza and Smithy

To the server room, to the DHS

Grab the rack, the spare and do your best…

Now dash away, dash away, dash away all

Fix this mess before the business call

Then in the twinkling I heard on the roof

The prancing and pawing of somebody’s hoof

As I drew in my hand, and was turning back,

Down the lift came St Nicholas with a shiny new rack


A bundle of servers he had flung on his back

And he looked like a techo just opening his pack..


We all know the truth to cut a long story short

Techys came to the rescue – not santa or his chort..


Till next time HO HO HO from the ITIL® Australia Team at The Art of Service



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