Implementing ITIL® is important for IT sector in order to facilitate their services beyond technical support. ITIL® extends the scope of IT to complete service management. In fact, an increasing number of IT consultants advise their clients for implementing ITIL® in order to incorporate best IT sector practices and standardizing their process for enhanced performance and IT service management.
Implementing ITIL® aligns its exacting standards to the five support processes: incident management, problem management, change management, configuration management and release management and five service delivery processes: capacity management, financial management, availability management, service level management, and IT service continuity management.
It can help you better access the total cost of ownership, identify problems and resolve them proactively, and also assess performance. Thus, you can achieve continuous improvement by implementing ITIL®.