ISO 9000 is about quality management. It consists of a series standards and guidelines to ensure that company customers are satisfied. It provides the requirements for companies and they indicate regulations to be complied. It also ensures that quality is achieved and also maintained throughout their operations.
Implementing the ISO 9000 would be good for one’s company. It would serve as a motivator to the staff. They would be driven to contribute their part in order to get customers satisfied of their products and services. With each of their role clearly identified, everyone would be guided and quality would be ensured.
When implemented, staff and process inefficiencies will be discovered and brought to attention thereby creating an impetus for improvement. With the requirements as a guideline, the company would know which aspects need to be improved in order to keep customers satisfied. With inefficiencies corrected the company will be able to eliminate waste. In effect they will also reduce cost. With lower production costs, more attention can also be given to quality enhancement. This way customer satisfaction can further be promoted and also maintained.
Some enterprises also need to implement ISO 9000 in order to satisfy customer requirements. If they supply their products to other companies, ISO compliance might also be required from them. So the ISO certification is also a requirement in order to enter some markets. In many markets, the certification is also a good marketing tool to showcase the name of their company. It is a badge of your commitment to quality assurance and customer satisfaction.