Incident Management ITIL : The book and corresponding online course were all I needed to study and pass the ITIL Foundation test. However this is not a simple test-prep book. The kit takes you through all the concepts with decent detail and passes on a good understanding of the principals processes and interconnectivities (lifecycle) of Service Management. This is a must read if you are self studying and is by far the best bang for the buck for those of you with a limited training budget or are self-financing your professional growth!
The Chief (VA United States)
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