MindTree, a mid-size Indian outsourcer, has developed its own remote IT infrastructure management service delivery platform, MWatch, in a bid to differentiate its remote management services from those of its larger competitors.
…The MWatch offering will be particularly of interest to customers that have not invested heavily in IT infrastructure management tools, or have point tools rather than an integrated platform, Mohan said.
…The platform was developed by MindTree with the help of technology that it got from its acquisition last year of 7Strata, a remote infrastructure management services company in Chennai in south India.
Medium-size outsourcers will continue to play an important role in the IT services market, but they have to specialize by, for example, creating reusable intellectual property relevant to the customer, said Siddharth Pai, a partner at TPI, a sourcing data and advisory firm.
…Remote infrastructure management, which is expected to account for about 8 percent of revenue for MindTree in the fiscal year ended March 31, is a new but fast growing business for the company, Mohan said.