By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis.
To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.??Concepts and guidance in the Service Operation publication include:??• Application Management?• Change Management?• Operations Management?• Control processes and functions?• Scaleable practices?• Measurement and control Continual Service Improvement Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements.
Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.??Concepts and guidance in this publication include: Business and technology drivers for improvement Justification Business, financial and organizational improvements Methods, practices and tools Companion best practices A sixth book in the core of practice is the ‘Introduction to ITIL Service Management Practices’.
This covers the key concepts and articulates the business case for adopting ITIL. The new core practice guidelines offer a greater level of prescription than older versions of ITIL whilst maintaining a generic customizability.
It offers more ‘how to’ expertise. The core of practice is design for longevity and continued relevance over the long-term. ITIL SERVICE MANAGEMENT PRACTICES Service Strategy
Read more about Introduction To ITIL : Concepts and guidance in this publication include Business and technology….: