Introduction To ITIL : I passed the ITIL Foundation exam with a fairly high score using this book the online courses that come with it along with additional online practice exams I purchased separately. All this cost a fraction of the price of a formal ITIL class. The book and online courses cover the basis and in a format that makes it easy to access. I actually still refer to the material every now and then – especially the color PDF charts and diagrams downloadable from the online course. Overall there is nothing thrilling or incredibly exciting about this kit other that it works and it is an incredible value compared to other options.
Catherine Goron FG (Washington DC)
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