: Introduction to ITIL

ITIL: Introduction to ITIL

A configuration management database (CMDB) is a repository of information related to all the components of an information system.

It contains the details of the configuration items (CI) in the IT infrastructure.

Although repositories similar to CMDBs have been used by IT departments for many years, the term CMDB stems from ITIL.

In the ITIL context, a CMDB represents the authorized configuration of the significant components of the IT environment.

A CMDB helps an organization understand the relationships between these components and track their configuration.

The CMDB is a fundamental component of the ITIL framework’s Configuration Management process.

CMDB implementations often involve federation, the inclusion of data into the CMDB from other sources, such as Asset Management, in such a way that the source of the data retains control of the data.

Federation is usually distinguished from ETL ({Extract, transform, load}) solutions in which data is copied into the CMDB.

The CMDB records CIs and details about the important attributes and relationships between CIs.

Configuration managers usually describe CIs using three configurable attributes: 1.

Technical 2.

Ownership 3.

Relationship A key success factor in implementing a CMDB is the ability to automatically discover information about the CIs (auto-discovery) and track changes as they happen.

CMDBs contain metadata, and thus the concept overlaps with that of a metadata repository which are both used in running large IT organizations.

Configuration management addresses how the data is to be kept up to date, which has historically been a weakness of metadata repositories. Configuration management database 40 Federated CMDBs Information-technology managers can use a federated CMDB – an enterprise-level CMDB – to accumulate information about configurations, changes and other data from disparate sources.[1] The goal is to enable management data providers to integrate their data into a coherent, seamless CMDB, using an industry-standard interface.[2] The architecture for this standard was proposed in a 2007 white paper, written by representatives from several CMDB vendors: ASG, BMC Software, CA, Fujitsu, HP Software Division, IBM and Microsoft.[3] These members represented the CMDB Federation Workgroup, or CMDBf.[4] In 2009, the Distributed Management Task Force (DMTF) standardized the CMDBf specification to provide a cross-vendor, standardized solution for federating system-management data.[5] References • Office of Government Commerce (OGC), ed.: Service Support.

IT Infrastructure Library (ITIL).

The Stationery Office, Norwich, UK (2000) • OGC, ed.: Introduction to ITIL.

IT Infrastructure Library.

The Stationery Office (2005) [1] [2] [3] [4] [5] TechWorld.com. “The federated CMDB vision.” (http:/ / features.

Techworld.

Com/ networking/ 3221/ the-federated-cmdb-vision/ ) The Federated CMDB Vision white paper. (http:/ / www.

Cmdbf.

Org/ CMDB-Federation-white-paper-vision-v1. 0.

Pdf) The Federated CMDB Vision white paper. (http:/ / www.

Cmdbf.

Org/ CMDB-Federation-white-paper-vision-v1. 0.

Pdf) CMDBf Workgroup (http:/ / www.

Cmdbf.

Org/ ) Configuration Management Database (CMDB) Federation Specification (http:/ / xml.

Coverpages.

Org/ DMTF-DSP0252-CMDB-Federation.

Pdf) External links • ManageEngine ServiceDesk Plus ITIL CMDB (http://www.manageengine.com/products/service-desk/ itil-cmdb.html) • LiveTime’s Cloud based CMDB (http://www.livetime.com/itil-service-management/service-manager/ configuration-management-cmdb/) • How to build a CMDB (http://www.cmdb.info/p/c_software7.html) with open source software • Get your OpenSource CMDB with iTop. (http://netcmdb.com) iTop is developed by Combodo a French OpenSource Software editor • IBM Tivoli Configuration and Change Management Database IBM CCMDB • HP Universal CMDB (https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto& cp=1-11-15-25^1059_4000_100__&jumpid=reg_R1002_USEN) • Configuration Management Database (CMDB) Federation Specification (http://xml.coverpages.org/ DMTF-DSP0252-CMDB-Federation.pdf) • CMDBuild – Configuration and Management Database Open Source (http://www.cmdbuild.org) • i-doit Open Source CMDB (http://www.i-doit.org/) • CMDB (http://www.cmdb.org/) References BMC Software 41 BMC Software BMC Software, Inc. Type Traded as — [5] http:/ / www.

Dmtf.

Org/ initiatives/ vman_initiative/ [6] http:/ / www.

Dmtf.

Org/ standards/ published_documents/ DSP1042.

Pdf/ [7] http:/ / www.

Dmtf.

Org/ standards/ published_documents/ DSP1057.

Pdf/ [8] http:/ / www.

Dmtf.

Org/ standards/ published_documents/ DSP1059.

Pdf/ [9] http:/ / www.

Dmtf.

Org/ standards/ published_documents/ DSP1041.

Pdf/ [10] http:/ / www.

Dmtf.

Org/ standards/ published_documents/ DSP1043.

Pdf/ [11] http:/ / sblim.

Sourceforge.

Net/ [12] http:/ / www.

Openpegasus.

Org/ [13] http:/ / wbemservices.

Sourceforge.

Net/ [14] http:/ / openwbem.

Sourceforge.

Net/ [15] http:/ / www.

Dmtf.

Org/ about/ cloud-incubator/ Visual CMDB 107 Visual CMDB An ITIL Visual Configuration Management Database (Visual CMDB) is a series of spreadsheet applications that integrates the CMDB with Change Management and Service Level Management.

A Visual CMDB provides a unified view of the Information Technology (IT) infrastructure in a visual representation.

This common view is a cornerstone for implementing a successful Configuration Management process.

A Visual CMDB helps manage IT assets(CIs) such as Hardware, Software and network components and associated details such as data files, documentation and service level information.

The integration of Change Management with a Visual CMDB allows users to do impact assessments for change and to make the correct changes to the infrastructure to keep the CMDB in sync with reality.

The Forward Schedule of Change provides additional visual information to help with change impact assessment over time. References • Office of Government Commerce (OGC), ed.: Service Support.

IT Infrastructure Library (ITIL).

The Stationery Office, Norwich, UK (2000) • OGC, ed.: Introduction to ITIL.

IT Infrastructure Library.

The Stationery Office (2005) ManageEngine ServiceDesk Plus 108 ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus Operating system Windows2000,WinXP,Windows2003,Linux Platform Size Type Website P III 1Ghz and above, 256 MB RAM 44.1 MB Web Application manageengine.com/products/service-desk/ [1] ManageEngine ServiceDesk Plus is a complete web based and ITIL ready service desk solution with integrated asset management[2] .

It is developed by ManageEngine of ZOHO Corporation.

ServiceDesk plus has been selected as the Winner in Help Desk Category of Readers’ Choice Awards[3] by windowsnetworking.com. Features Its features also include Contract management, purchasing and knowledge management functionality with an ITIL ready version.

It enables end-users to raise tickets via an online web form, email, telephone or API’s.

It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA’s and business rules.

The latest version[4] also includes Active Directory Integration, mobile interface[5] , purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, automated password reset[6] , HTML editors for solutions and notifications and ITIL ready functionalities.

Incident management, Problem management, Change management and Configuration management database has been implemented with all functionalities. License

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ITIL and : Introduction to ITIL

ITIL - : Introduction to ITIL

ITIL and : Introduction to ITIL

ITIL - : Introduction to ITIL

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