Is ITIL : I purchased this book in May to help me prepare for the ITIL exam. I read the book cover to cover then listened to the online presentation in which the authors do a very good job presenting the material to you verbally while reviewing the online Powerpoint slides. I also took advantage of the online sample questions. All in all I studied for two weekends sat for the exam and passed with an 82% grade (65% is required to pass). I’ve recommended this book to my associates at work most of whom have already purchased their copies and are on their way to earning this important professional certification themselves.
Telecom Professional (North Carolina)
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