Why Management Is IT Function IT management is an inevitable part of the world of IT technology because without the knowledge of IT management much of the potential of the technology would go to waste. Management in the IT world is best divided into areas of specialization such as Service Management, Programme Management, and Risk Management.
Together they are called the Best Management practices.
Each one acts as to support to the functions of technologies to achieve best results. IT Service Management (ITSM) employs useful tools that support the needs of the customers.
Its function is to see through the eyes of the customer and therefore satisfy them in all IT aspects.
The widely used ITSM is ITIL which provides a systematic approach to the management of IT service provision.
This in turn leads to cost reduction, increased customer satisfaction, maintenance of quality and standard, and improved productivity. Programme Management, on the other hand, provides a good network for use with large and complex deliveries so they arrive on time and within budget.
It helps the company plan projects that will support the programme and manage risks; it ensures the programme will respond to change while maintaining quality. Risk Management, another part of IT best management practices, is essential to ensure that the company faces the least possible risks while taking necessary steps to control or avoid them.
Effective risk management supports sound decision-making in dealing and understanding risk factors.
This should lead managers to develop excellent strategies, consume less time problem solving, and pursue more efficient use of resources.
This, in turn, will provide better value for the money and the best contingency programs for the organization. This management in IT is essential to the proper implementation of ideas in Information Technology.
Right and effective management can eventually create success for all business activities. Management IT 101 When we speak about an introduction to Management IT, we include Management IQ and EQ.
IQ is included because in IT, management needs technical expertise for understanding technologies.
EQ is included because in IT, management has to know how to deal with people enterprise-wide so that everyone will understand even the technical aspects of the IT organization. Can an IT organization survive without management? It might.
But perhaps with management around, the IT organization will become more effective, efficient, and credible at its function.
This is why management is said to be a discipline all its own; it just happens to be applied in the IT industry. Can we say management is automatically effective if productivity goes up? That depends on how you measure productivity.
If productivity is simply churning out more products or carrying out more services, that may not be the whole picture.
Management must also determine whether the employees are happy with their work.
Are they comfortable? Or, are they getting sick, resulting in higher levels of absenteeism and more applications for sick leaves and vacation leaves? As you can see, productivity is not that simple to gauge anymore. Management IT 101 should always begin with appropriate and thorough planning.
Involving representatives from each department of the IT organization might be appropriate at this stage, so that a holistic and multidisciplinary approach is used.
Remember the clichés: two heads are always better than one but too many cooks spoil the broth.
Strong, effective management is able to balance input from various quarters without sacrificing coherence and priorities.
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