The purpose of ISO 9000 is to ensure that organizations create and deliver products and services that meet predetermined standards. Because of this, there are underlying advantages and disadvantages associated with it that create a huge impact nearly on all levels within the organization. Some of benefits that organizations can get out of ISO 9000 include:
(a) Increased customer satisfaction ISO 9000 is focused on producing high quality products and services. This is also a continual process wherein improvements have to be made in a consistent and precise manner to bring about total customer satisfaction. (b) Reduced operational expenses Implementing ISO 9000 also means giving emphasis on quality. When quality work is done, operating cost is reduced as there is no need to redo or rework redundant processes. (c) Improved internal communication Understanding the needs and desires of customers is brought about by collaborative efforts done by key people within the organization. (d) Increased marketability Getting ISO certified means the organization is committed to excellence, therefore resulting increased customer acquisition and retention.
One the other hand, there are also potential hurdles that organizations may face in aiming for ISO 9000 certification:
(a) Inadequate understanding on the principles of ISO 9000 The use of resources towards ISO 9000 certification may be put into waste if business owners have incomplete understanding of processes and requirements associated with it. (b) Length of the process It usually takes months to complete ISO 9000 certification process.
Just like any other thing in this world, ISO 9000 also has its highs and lows. It always depends on the organization itself on how to emphasize on key strengths and prepare for possible pitfalls in hopes of creating a well-established system.