The ISO IEC 20000 improves the overall service quality of IT Services. It focuses on the operational and delivery aspects. An IT Company can perform the required backward integration and get in sync with client expectations. Thus, the whole approach towards business generation and business delivery can be made customer-oriented. In today’s competitive environment, ISO IEC 20000 can help IT service companies to display their capabilities. Right from the preparation of proposals and sending of quotations, to procuring the project deliverable outlines, everything can be done in a systematic way. Checkpoints can be set up at significant process intervals.
Many interesting books and publications on IT Service management are available on the Internet as well as in bookstores. An effective service management and documentation framework can be created and implemented using the guidelines provided. All business activities, including administration, can be well planned and performed. Internal departments can be realigned to create harmony within the organization. The systematic implementation of the roadmap will help in the smooth functioning of all departments, thereby achieving the certification parameters. The ISO IEC 20000 is considered a stamp of quality, and it shapes an image of a responsible IT services company. ISO IEC 20000 certification can go a long way in attaining the respective goals and targets of an organization. Being a benchmark in the IT services space ISO IEC 20000 ultimately works towards maximizing the complete potential of an organization.