ITIL® is a framework that standardizes the IT service management. Quality management of IT services describes the ISO9000 ITIL® relationship. This means the conjugation of the two will guide the organizations in planning and implementing a quality IT management system. The ISO9000 ITIL® conjugation, besides defining the procedures involved, dependencies and the participating people, also, establishes methods for post-implementation activities and audits in order to attain a continuous level of quality.
The ISO9000 ITIL® implemented to the service support processes involve aspects like configuration management, service desk/incident management, problem management, change management and release management. Besides it also oversees the service delivery processes such as service level management, availability management, capacity management, financial management of IT services and IT service continuity management.
Implementation of ITIL® can speed up the process of attaining ISO9000 certification. The ISO9000 ITIL® conjugation helps you reach the desired and mandatory levels of quality.
IT Infrastructure Library ITIL®
IT Infrastructure Library (ITIL®) comprises a series of documents that set standard framework for implementing the best practices of IT based service management. It has helped IT break away from the tag of merely being technical support. Today, IT professional services are engaged in total service management processes.
IT infrastructure Library, ITIL® includes 7 sets namely: Service support, Service delivery, planning and implementation, service management, ICT infrastructure management, application management, security management and the business perspective.
ITSM or IT service management employs only two of these 7 sets of IT infrastructure Library or ITIL®: Service support and service delivery.
The IT infrastructure library (ITIL®) implementation lowers the total cost of ownership, reduces incidents, manages resources efficiently and makes the overall functioning more productive.