IT service management an introduction

IT service management is an offshoot of standard business management and deals with the management concepts and methodologies that are employed by companies in the IT industry. Many of its concepts are similar to standard business management, but there are some concepts that are completely different and are implemented only in the IT industry. IT service management is a relatively new academic field and as such not many people are aware as to what it actually means or what is its real purpose. Anyone who wants to understand the basics can get help from educational books, journals, or magazines containing topics such as ‘IT service management an introduction’. People can also log on to Internet websites for accessing management info and other related content such as ‘IT service management an introduction’.

IT service management introductions provide a glimpse of the whole subject and may include brief information about related aspects such as customer service management, event management, problem management, change management, design management, release management, service level management, financial management, service continuity, capacity management, and accessibility management. The introductions many also include information about other related topics such as change management, service process re-engineering, cultural change programs, project/program management, interim management, tool selection, implementation and integration. All these form a part of IT service management.