service management is a dynamic field that is constantly evolving to meet the
requirements of an ever changing IT industry. The IT service management field
is characterized by constantly changing strategies and policies that are
formulated to suit specific requirements or tackle unique management problems.
Companies belonging to the knowledge industries such as the IT industry
understand that to survive in the marketplace, they need to share their common
problems and solutions with each other. This is why many IT companies have
established IT forums that provide a common platform to these companies to
voice their opinions. These forums hold half-yearly or yearly IT service
management conferences, wherein representatives from the member companies come
to share their problems and seek suggestions from each other.
a typical IT service management conference, the problems that are discussed may
relate to varied topics such as customer service management, event management, problem
management, change management, design management, release management, service
level management, financial management, service continuity, capacity
management, and accessibility management. By sharing problems and suggestion in
an IT service management conference, the IT industry can ensure that its most
common problems are sorted out before they start affecting the growth rate of
the whole industry. IT service management conferences are thus an indispensable
part of the IT industry.