IT service management is
the management of any industry or institution using IT. In cases of school and
universities, The Service catalogue of includes
Staff Help Desk Service
The IT services include IT
Services in union with the institution so as to provide responsive help desk
services for logging, tracking, reporting and resolving IT queries, incidents
and problems encountered by students and staff.
Voice Network Service
This service involves
connectivity and network management of fixed and Mobile telephony services.
Data Network Services
University and its
sections are connected using IT services. ITS is responsible for providing wide
area data network without error and disconnectivity. All network traffic between
LAN and WAN devices, Transmission facilities include private circuits and
Internet is taken care of through IT services.
ITS provides wireless
connectivity to laptop computers in a number of locations across the university
Data Centre Operations
ITS manage computer room
facilities which house most of the central infrastructure hardware used by the
This Service helps to
monitor and maintain hardware servers and operating system software for the
universities core business applications.
The nature of security
services is to provide a safe and secure computing environment. ITS Security at
University actively protects the University information assets to ensure
business continuity and minimize any adverse effects of security incidents.