ITIL 1 : org I Phone + 61 0 7 3252 2055 190….

ITILITIL 1 : org I Phone + 61 0 7 3252 2055 190….

189 infrastructure providers 120-3 infrastructure services 65, 123 initiator 144-5, 149 instances 33, 48, 66, 72, 78, 84, 86-90, 94, 106, 110, 114, 151, 163 instrumentation 16, 43, 50 Integrated Environments 8, 41, 43-4 integration 42-3, 115, 154, 161 integrity 49, 58, 60, 84, 86, 147 intention 2, 59-60 interact 54, 70, 74, 83, 86, 100, 138 Intercloud 9, 102-3, 176 interfaces 33, 45, 53, 57, 59, 72-3, 92-3, 112, 131, 137, 142-3, 150, 160 Internet 6, 8-9, 17-18, 22, 24-6, 28-9, 31, 33, 43, 49, 51-7, 62, 90-1, 97-8, 102, 110 Internet connection 93, 96, 131, 135 Internet of Services 9, 60, 62, 110, 177 Internet platform 27, 35, 49 Internet protocol (IP) 25, 52, 70 Internet Service Provider (ISPs) 91, 114 intranets 25, 98-9 investment 116-17, 133, 154 IP (Internet protocol) 25, 52, 70 isolation 42, 79-80 Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 190 CLOUD COMPUTING PLATFORM AS A SERVICE CERTIFICATION KIT ISVs (Independent Software Vendors) 24, 64, 175 IT Service Management (ITSM) 1, 10, 120-1, 126-30, 132-6, 151, 155, 162-3, 167, 170 ITIL 1, 11, 166 K key elements 8, 13, 41 knowledge 15, 25, 54, 83, 134, 153-4, 164, 169-70 L languages 18, 29, 38, 65 layers 25, 30, 32, 65, 78 legacy applications 86, 115 level, appropriate 144, 147 licenses 22, 82-3 lifecycle 21, 31, 41-2, 129, 144, 157-8, 162 Linux 63, 87, 92 load 45, 79-81, 83, 102, 104, 130-1 Load Balancing 77, 79, 81 Copyright The Art of Service I Brisbane, Australia I Email: service@theartofservice.com Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 191 M management 60, 64, 82-3, 113, 116, 119, 121-2, 132-3, 135, 145-6, 149-50, 152-4, 159 managing 4, 8, 10, 20, 24, 26, 50, 82-3, 101, 116, 120-1, 123, 127, 129-31, 133, 150 Managing Services 133, 165, 179 market 13, 55, 76, 97, 105, 109, 112, 121 marketplace 43, 55, 61-2, 91, 95 mashups 35, 54, 61 memory 47-8, 81, 87-8, 114, 130 methodologies 39, 55, 62, 68 mobile computing 9, 76, 91, 93-5 models 15, 19, 33-5, 43, 62, 64, 124, 152, 156-8 money 39, 42, 104, 116, 156 monitor 31, 43, 50, 80, 123, 126, 131 multiple clouds 99-103, 119, 121-3

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Accredited ITIL Foundation, Intermediate and Expert Certifications

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ITIL and ITIL 1 : org I Phone + 61 0 7 3252 2055 190….

ITIL - ITIL 1 : org I Phone + 61 0 7 3252 2055 190….

ITIL and ITIL 1 : org I Phone + 61 0 7 3252 2055 190….

ITIL - ITIL 1 : org I Phone + 61 0 7 3252 2055 190….

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