ITIL : 2 Information Technology Infrastructure Library ITIL The Information Technology Infrastructure….

ITILITIL : 2 Information Technology Infrastructure Library ITIL The Information Technology Infrastructure….

Six Sigma Whereas Lean IT focuses on customer satisfaction and reducing waste, Six Sigma focuses on removing the causes of defects (errors) and the variation (inconsistency) in manufacturing and business processes using quality management [43] Six Sigma also differs from Lean methods by introducing a special and, especially, statistical methods.

infrastructure of personnel (e.g.

so-called “Green Belts” and “ Black Belts”) in the organization.

Six Sigma is more oriented around two particular methods (DMAIC and DMADV), whereas Lean IT employs a portfolio of tools and methods.

These differences notwithstanding, Lean IT may be readily combined with Six Sigma such that the latter brings statistical rigor to measurement of the former’s outcomes.[44] Lean IT 94 Capability Maturity Model Integration (CMMI) The Capability Maturity Model Integration (CMMI) from the Software Engineering Institute of Carnegie Mellon University (Pittsburgh, Pennsylvania) is a process improvement approach applicable to a single project, a division, or an entire organization.

It helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a benchmark or point of reference for assessing current processes.[45] However, unlike Lean IT, CMMI (and other process models) doesn’t directly address sources of waste such as a lack of alignment between business units and the IT function or unnecessary architectural complexity within a software application.[2] Information Technology Infrastructure Library (ITIL) The Information Technology Infrastructure Library (ITIL) — a series of books published by the United Kingdom’s Office of Government Commerce — contains concepts, policies, and recommended practices on a broad range of IT management topics.

These are again entirely compatible with the objectives and methods of Lean IT.

Indeed, as another best-practice framework, ITIL may be considered alongside the CMMI for process improvement and COBIT for IT governance.

COBIT Control Objectives for Information and related Technology — better known as COBIT — is a framework or set of best practices for IT management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).[46] It provides managers, auditors, and IT users a set of metrics, processes, and best practices to assist in maximizing the benefits derived through the use of IT, achieving compliance with regulations such as Sarbanes-Oxley, and aligning IT investments with business objectives.

COBIT also aims to unify global IT standards, including ITIL, CMMI, and ISO 17799.[47] Notes [1] See “Deployment and Commercial Support” below.

[2] Kindler, Nosh B; Krishnakanthan, Vasantha; Tinaikar, Ranjit.

Applying Lean to Application Development (http:/ / www.

mckinseyquarterly.

com/ Applying_lean_to_application_development_and_maintenance_1979).

McKinsey Quarterly, May 2007 [3] Hanna, Julia.

“ Bringing ‘Lean’ Principles to Service Industries (http:/ / hbswk.

hbs.

edu/ item/ 5741.

html)”.

HBS Working Knowledge.

October 22, 2007.

(Summary article based on published research of Professor David Upton of Harvard Business School and doctoral student Bradley Staats: Staats, Bradley R., and David M.

Upton.

“Lean Principles, Learning, and Software Production: Evidence from Indian Software Services.”.

Harvard Business School Working Paper.

No.

08-001.

July 2007.

(Revised July 2008, March 2009.) [4] Waterhouse, Peter.

“ Improving IT Economics: Thinking Lean (http:/ / www.

ca.

com/ files/ WhitePapers/ improving-it-economics-wp.

pdf)& rdquo;.

CA White Paper.

November 2008.

[5] Masters of Lean IT: How 3 Visionary IT Executives Maximize Value and Minimize Waste.

Interviews with John Parkinson (Chief Technology Office, TransUnion), Mike Yorwerth (Group Technology and Architecture Director, Tesco), and Marc Silvester (Chief Technology Office, Fujitsu Services), published by CA, Inc (2009).

[6] The value-stream methodology originated at Toyota, where it is known as Material and Information Flow Mapping.

See Learning to See: Value-Stream Mapping to Create Value and Eliminate Muda by Mike Rother and John Shook (Lean Enterprise Institute 1999, ISBN 0-9667843-0-8).

The methodology has since been developed by James Womack and Daniel Roos while researching their seminal book The Machine that Changed the World (see References below).

[7] Rother, Mike; Shook, John.

Learning to See: Value-Stream Mapping to Create Value and Eliminate Muda.

Lean Enterprise Institute 1999.

ISBN 0-9667843-0-8 [8] Service-level agreement [9] Executive Vice President [10] capital expenditures [11] operating expenses [12] Although repositories similar to CMDBs have been used by IT departments for many years, the term CMDB stems from ITIL (Information Technology Infrastructure Library) — a series of books published by the United Kingdom’s Office of Government Commerce containing concepts, policies, and recommended practices on a broad range of IT management topics Lean IT [13] The Evolution of Job Scheduling: CA’s Approach to Workload Automation (https:/ / www.

ca.

com/ files/ IndustryAnalystReports/ the_evolution_of_job_scheduling.

pdf).

(IDC White Paper, November 2007) [14] Isidore, Chris.

“It’s official: Recession since Dec ’07” (http:/ / money.

cnn.

com/ 2008/ 12/ 01/ news/ economy/ recession/ index.

htm?postversion=2008120112).

CNNmoney.com.

December 1, 2008 [15] Jones, Daniel T.

Lean Survival (http:/ / www.

leanuk.

org/ downloads/ dan/ dan_eletter_200903.

pdf).

Lean Enterprise Academy Letter e-Letter.

March 19, 2009.

[16] Rappaport, Liz; Ng, Serena.

“New Fears as Credit Markets Tighten Up.” (http:/ / online.

wsj.

com/ article/ SB123655494840465843.

html).

Wall Street Journal.

March 9, 2009 [17] Grynbaum, Michael M.

“Outlook Grows More Dire for Housing Market.” (http:/ / www.

nytimes.

com/ 2008/ 11/ 26/ business/ economy/ 26housing.

html?em).

New York Times.

November 25, 2008 [18] Reynolds, Glenn.

“Tax Day Becomes Protest Day.” (http:/ / online.

wsj.

com/ article/ SB123975867505519363.

html).

Wall Street Journal.

April 15, 2009 [19] Hagenbaugh, Barbara; Krantz, Matt; Kirchhoff, Su.

“Wave of layoffs in U.S., Europe show severity of the recession.” (http:/ / www.

usatoday.

com/ money/ economy/ 2009-01-26-economy-recession-layoffs_N.

htm).

USA Today.

January 30, 2009 [20] Mamudi, Sam.

“ Treasury Money-Market Funds Shut the Door.” (http:/ / www.

marketwatch.

com/ news/ story/ low-yields-force-treasury-money-market/ story.

aspx?guid={F9F52B09-05ED-4C84-9CA6-71FB4FAB7CF8}).

MarketWatch: Wall Street Journal Digital Network.

January 27, 2009 [21] “Technology and the Lean Enterprise” (http:/ / www.

sap.

com/ usa/ solutions/ manufacturing/ pdf/ Technology_and_then_Lean_Enterprise.

pdf) SAP White Paper, January 18, 2008 [22] These include internal business functions such as enterprise resource planning and human resources management, business-to-business applications such as supply-chain management and hosted solutions, and customer-facing functions such as sales and customer service.

[23] “Customer Experience Manager: Real-Time Visibility into Web-Based Transactions for IT and Business Managers” CA Technology Brief.

March 2009 [24] Merging Information Technology and Business, (http:/ / www.

sap.

com/ company/ pdf/ New_Economic_Oprties_Germany.

pdf) a commentary by SAP Chairman Henning Kagermann [25] Verity, John W.

“When Green Delivers Green” (http:/ / www.

smartenterprisemag.

com/ showArticle.

jhtml?articleID=212902284).

Smart Enterprise Magazine.

Volume 3.

No.

1 [26] “Get Lean an Green in 2009.” (http:/ / www-304.

ibm.

com/ jct03004c/ industries/ publicsector/ us/ en/ contenttemplate/ !!/ xmlid=166767) IBM product page.

[27] Samson, Ted.

“The Green IT Leaders of 2009” (http:/ / www.

infoworld.

com/ d/ green-it/ green-it-leaders-2009-050) Infoworld April 22, 2009.

[28] “Green IT: Corporate Strategies” (http:/ / www.

businessweek.

com/ innovate/ content/ feb2008/ id20080211_204672.

htm).

Business Week.

February 11, 2008 [29] Weston, Rusty.

“Greening the Data Center” (http:/ / www.

smartenterprisemag.

com/ articles/ 2008winter/ markettrends2.

jhtml) Smart Enterprise Magazine.

Volume 2.

No.

1 [30] CA Enables Lean IT to Help Maximize Value and Minimize Cost (http:/ / www.

ca.

com/ us/ press/ release.

aspx?cid=203332).

April 27, 2009.

[31] Chapman, Siobhan.

Lean Methods Drive Heathrow Terminal 5 Development (http:/ / www.

computerworlduk.

com/ management/ it-business/ it-organisation/ news/ index.

cfm?newsid=4058) Computerworld UK.

July 17, 2007 [32] Werdigier, Julia; Clark, Nicola.

New Competition and Cancellations at Heathrow Vex British Airways (http:/ / www.

nytimes.

com/ 2008/ 04/ 01/ business/ worldbusiness/ 01air.

html?_r=1& scp=1& sq=British Airways canceled flights Heathrow& st=cse) International Herald Tribune.

April 1, 2009 [33] More generally, challenges of this kind are the subject of change management.

[34] James Womack and Daniel Jones, leading consultants in the field, emphasize that lean consumption isn’t about reducing the amount customers buy.

Rather, it is about providing the full value that customers desire from their goods and services, with the greatest efficiency.

See Womack, James P.

and Jones, Daniel T.

“Lean Consumption.” Harvard Business Review.

March 2005 [35] “ADM Outsourcing: Go/No Go?” (http:/ / www.

cio-weblog.

com/ 50226711/ adm_outsourcing_go_no_go.

php) — commentary on and excerpts from Aberdeen Group report “Does Outsourcing Application Development, Maintenance Pay Off? [36] Perry, Randy; Grieser, Tim; Hatcher, Eric.

“Improving IT Economics and Gaining Business Value with CA’s Enterprise IT Management Software: An ROI Study”.

IDC paper.

November 2008.

This paper reports that the greatest benefit from adopters of Lean IT is the subsequent increase in IT productivity, which accounted for approximately 61% of the total benefit ($78,000 for every 100 users).

[37] Tesco operates in the United States under the brand “Fresh & Easy’ [38] Griffith, Victoria.

“Welcome to Tesco, Your ‘Glocal’ Superstore.” Strategy+Business.

First Quarter 2002 [39] Kleiner, Art.

“Leaning Toward Utopia: A Profile of Dan Jones and Jim Womack.” (http:/ / www.

leanuk.

org/ downloads/ general/ leaning_toward_utopia.

pdf) Strategy+Business.

July 2005 [40] Lean Government in Cape Coral (Office City Web Site) (http:/ / www.

capecoral.

net/ Government/ CityManager/ LeanGovernment/ tabid/ 1347/ mctl/ ArticleView/ ModuleId/ 3442/ articleId/ 647/ Future-Kaizens.

aspx) [41] Cape Coral Lean Government Update (http:/ / archive.

capecoral.

net/ fullstory.

cfm?articleid=10374) 95 Lean IT [42] Gilbert, Maria.

“The City of Cape Coral Enables Leaner Government with AMX and JD Edwards” (http:/ / www.

reuters.

com/ article/ pressRelease/ idUS119892+ 06-Mar-2009+ PRN20090306) Reuters.

March 6, 2009 [43] Antony, Jiju.

“Pros and cons of Six Sigma: an academic perspective” (http:/ / www.

onesixsigma.

com/ node/ 7630).

January 7, 2008 [44] Upton, Malcolm T.; Cox, Charles Lean Six Sigma: A Fusion of Pan-Pacific Process Improvement (http:/ / www.

isixsigma.

com/ library/ downloads/ LeanSixSigma.

pdf).

[45] Software Engineering Institute web site: “What is CMMI?” page (http:/ / www.

sei.

cmu.

edu/ cmmi/ ) [46] ITGI is a U.S.– based research “think tank” on IT governance.

oriented predominantly towards enterprises.

See the ITGI web site About ITGI (http:/ / www.

itgi.

org/ template_ITGI.

cfm?Section=About_ITGI& Template=/ ContentManagement/ HTMLDisplay.

cfm& ContentID=41668) for more.

[47] COBIT 4.1 brochure (http:/ / www.

isaca.

org/ Content/ NavigationMenu/ Members_and_Leaders1/ COBIT6/ Obtain_COBIT/ CobiT4.

1_Brochure.

pdf) from the IT Governance Institute (ITGI) 96 References • Bell, Steve and Orzen, Mike (2010) Lean IT, Enabling and Sustaining Your Lean Transformation, Productivity Press, ISBN 978-1-4398-1757-5.

Shingo Prize Research Award 2011 • Bell, Steve (2006) Lean Enterprise Systems, Using IT for Continuous Improvement, John R.

Wiley, ISBN 978-0-471-67784-0.

• Yasuhiro Monden (1998), Toyota Production System, An Integrated Approach to Just-In-Time, Third edition, Norcross, GA: Engineering & Management Press, ISBN 0-412-83930-X.

• Womack, James P., and Roos, Daniel T.

(2007), The Machine That Changed the World, Free Press, ISBN 978-0-7432-9979-4.

• Womack, James P.

and Jones, Daniel T.

(2005) “Lean Consumption.” Harvard Business Review.

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119 External links • BMC homepage (http://www.bmc.com) • NASDAQ:  BMC (http://quotes.nasdaq.com/asp/SummaryQuote.asp?symbol=BMC&selected=BMC) IBM International Business Machines Corporation Type Traded as — ORSYP S.A 143 ORSYP S.A ORSYP S.A.

Industry Founded computer software and consulting 1986 Headquarters Paris, France Products Website Dollar Universe http:/ / www.

orsyp.

com/ ORSYP S.A.

is a computer software and consulting company headquartered in Paris, France.

ORSYP edits and sells software, and their flagship product is called Dollar Universe, a job scheduler which automates jobs, tasks and processes in IT environments with various operating systems and applications.[1] ORSYP also edits and sells UniJob, a cron and WinAT task scheduler that helps discover, consolidate, centralize, and standardize IT house-keeping and maintenance tasks.

ORSYP was founded in 1986 in Paris, France as a consulting house for IT operations management.

From the consulting activities, the company became aware of a need for new software with more functionality, and so it [2] created its own software.

ORSYP has since expanded and now has subsidiaries in Europe, Asia and the Americas.[3] Industry researchers assert that ORSYP’s job scheduling software is dominant in the French market[1] , has a large following in Europe[1] , and is gaining ground in American markets with Fortune Global 500 accounts.[4] ORSYP is a partner of ITSMF[5] and promotes ITIL practices through its consulting and training activities.[6] References [1] “Magic Quadrant for Job Scheduling, 2006” (http:/ / web.

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Article Sources and Contributors 144 Article Sources and Contributors Workload automation  Source: http://en.wikipedia.org/w/index.php?oldid=425846876  Contributors: Cammac00, Claudmar, Fayenatic london, MSGJ, Malcolmxl5, Maroussi, MrOllie, Mtiller, Niente21, Oo7565, Simonshah, Themfromspace, Timpatco, Tnxman307, 18 anonymous edits Job scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=425253108  Contributors: 9budweizer, AVB, Adam Doran, Adrian Sampson, After Midnight, Agoselink, AllyD, ArglebargleIV, Ashley626, Autotua2010, B ischo, BanyanTree, Barnabas1969, Belfasttim, Bento00, Bevo, BobbyOwens, Bovineone, Brianyounger, Ckatz, Ckenessey, Claudmar, Clentz, Clipboard, Cuatrocaminos, Danfang, Deserialized, Design&write, Diego Moya, Dj0wq, Dyl, ENSZZ1HC5, EWizard, Ear3ndil, Equatin, Ericrich, Evanparr, Fiftyquid, Fox5200, Gabbynizri, Garybishop, GastonSenac, Greenpepper115, I already forgot, Ilya77, Ironstorm, Isciz, J.delanoy, J04n, JLaTondre, JPalonus, Janbur, Jasonaspin, Jdray, Jenny MacKinnon, Jkohs, Jlight1961, Jmnbatista, JonHarder, Jordiferrer, Kalinrose, Kanchan mirani, Ketil, KungFuHacker, Kupojsin, Leftse, Leotohill, Lizboal1, Lotje, Lsbweb, Mainframezen, Malerin, Mannafredo, Maroussi, Marrowmonkey, MehulAmin, Mellorf, MichaelBillington, Mjeanson, Mjette, Mjtnet, Momotoshi, MorganCribbs, Mortense, MrOllie, Mtiller, NNemec, Nkrabshuis, Oxymoron83, PMDrive1061, Phr, ProgJones, R’n’B, R2w08, RHaworth, RPage, Rarb, Raysonho, Rjwilmsi, Robertstinnett, Rwwww, Sdh1983, Shattered, Sleske, SoftwareSalesRep, Sosap, Spidern, Tedickey, The Rambling Man, TheParanoidOne, Thecarpy, Themfromspace, Tsurda, UC4, VPetersen, Voberoi, Whammyhammer, Wiki software reviewer, Wmgreene0, Woohookitty, 219 anonymous edits List of job scheduler software  Source: http://en.wikipedia.org/w/index.php?oldid=421308083  Contributors: Autotua2010, Belfasttim, Bigweeboy, Bond.richard, Claudmar, Colonies Chris, DanielSMVPSI, Dmearls, Gouranga, Hmains, Jbraunstein12, Jlight1961, Kuru, Molrose22, MrOllie, Opticyclic, Raysonho, Simonshah, Themfromspace, Timpatco, Yogesh Sawant, 40 anonymous edits Batch processing  Source: http://en.wikipedia.org/w/index.php?oldid=420298179  Contributors: 4C, AdjustShift, Ae-a, Againme, AgentPeppermint, Aksi great, Alansohn, Andreas Kaufmann, Angusus, Anne226, Aymatth2, BBCWatcher, Betacommand, Bevo, Bguest, Bkkbrad, Black Falcon, Bovineone, Brookie, Bubba73, Camw, Can’t sleep, clown will eat me, Chrislk02, CoMePrAdZ, Curps, Czj, DMacks, Damian Yerrick, Dancole2011, Denimadept, Dustmites, Dyl, Ehheh, Everyking, GB fan, Gary King, GeoGreg, George585, Ghettoblaster, Gogo Dodo, Gtrmp, Gwernol, Haakon, HisSpaceResearch, I already forgot, Iridescent, IronGargoyle, JAn Dudík, JCLately, JamesBWatson, Jenny MacKinnon, Jimthing, Jojhutton, José Roberto A.

JR., Karthick252, Katsuya, Kbdank71, Kinema, Kubanczyk, Kubieziel, Lexikorn, Manwichosu, Marbarak, Markwilla, Mattythebatty, Mboverload, Metacosm, Milan Kerslager, MorganCribbs, Mr Larrington, Nbarth, OSUKid7, Ophite23, OrgasGirl, Ottomation, Pak21, Paul A, Poeloq, Propeng, Ragib, RedWolf, Regeseane, Remarker, Ronmoger, RossPatterson, Rwwww, Scotth1, Silivrenion, Softy, SpuriousQ, Statprof, Stephenb, TenOfAllTrades, That Guy, From That Show!, The Thing That Should Not Be, TheTito, Themfromspace, Thomas Willerich, Timotab, Tobias Bergemann, Tresiden, Utcursch, VampWillow, WhyBeNormal, ZeroOne, Zoney, ?rate, ??? ????, 218 anonymous edits Supervisor Monitoring Scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=323763617  Contributors: Jmnbatista Advanced Systems Concepts, Inc.

 Source: http://en.wikipedia.org/w/index.php?oldid=405403061  Contributors: Kalinrose, Rich Farmbrough, Santryl, 1 anonymous edits AutoMan  Source: http://en.wikipedia.org/w/index.php?oldid=420264905  Contributors: Dennis Brown, GoingBatty, Jillcoy3, Ludwig Tartini, Nolelover, Nzl534, ProgJones, Raven1977, Realkyhick, Richhoncho, Rwwww, SMasters, Zro, 1 anonymous edits Job queue  Source: http://en.wikipedia.org/w/index.php?oldid=418281954  Contributors: After Midnight, AlanD, ArcAngel, Bovineone, Damian Yerrick, Dawynn, Dexter Nextnumber, Dyl, GoEThe, Orangeroof, Piotr (Venezuela), The Anome, Trevor Johns, 2 anonymous edits BatchMan  Source: http://en.wikipedia.org/w/index.php?oldid=363103719  Contributors: B ischo, Bovineone, Miracleworker5263, Rich Farmbrough, 7 anonymous edits BatchPipes  Source: http://en.wikipedia.org/w/index.php?oldid=415805582  Contributors: After Midnight, AvicAWB, Kubanczyk, LilHelpa, MartinPackerIBM, Rjwilmsi, Spike Wilbury, TreyGeek, 3 anonymous edits BMC Control-M  Source: http://en.wikipedia.org/w/index.php?oldid=415819941  Contributors: Barefootguru, Bond.richard, Bovineone, Hectorthebat, I already forgot, Jawadas, Jiinster, Misterwoodman, Mtiller, Opticyclic, Otheus, Pseudopanax, Rich257, Robertstinnett, Robertvan1, SteinbDJ, TheParanoidOne, 65 anonymous edits Command queue  Source: http://en.wikipedia.org/w/index.php?oldid=398676883  Contributors: Katharineamy, Orangeroof, Pomte, R’n’B, Sadads, Sam Pointon, 1 anonymous edits Comparison of cluster software  Source: http://en.wikipedia.org/w/index.php?oldid=424171165  Contributors: Bovineone, Chowbok, Chris the speller, Dannyauble, Duckbill, Eddy.caron, Fabviale, Fiftyquid, Hgz168, Jdtyler, Jimmy Slade, Kcojocar, Mitch Ames, Miym, Mjette, Mvanwaveren, Nouiz, SafeBoot, Themshow, Unchiujar, WikiScrubber, 16 anonymous edits Condor High-Throughput Computing System  Source: http://en.wikipedia.org/w/index.php?oldid=426307313  Contributors: After Midnight, Apavlo, Blaxthos, Bovineone, Couvares, Fleminra, Free Software Knight, Gomi no sensei, GregorB, Jasonm, Jingorojef, Jni, Joseluisfb, Kevin Forsyth, Kim rutherford, NapoliRoma, Nickleroy, Peahihawaii, Raysonho, Reisio, Scotwk, Taejo, Tagishsimon, Tappancs, Trafalgare, Täst-test, Versionzero, Welthir, Wezelboy, 42 anonymous edits Cronacle  Source: http://en.wikipedia.org/w/index.php?oldid=177209757  Contributors: AThing, Bearian, Bovineone, Clentz, D6, Fox5200, IceCreamAntisocial, JLaTondre, R2w08, RPage, S.K., Stefan Ivanovich, Tech Lovr, 6 anonymous edits Grid MP  Source: http://en.wikipedia.org/w/index.php?oldid=418511155  Contributors: A3camero, After Midnight, Arch dude, Bluemoose, Bobblewik, Bovineone, CanisRufus, CeciliaPang, Cmdrjameson, Daveswagon, Fuhghettaboutit, NapoliRoma, Orderud, Rich Farmbrough, RichardVeryard, 17 anonymous edits Houston Automatic Spooling Priority  Source: http://en.wikipedia.org/w/index.php?oldid=373363267  Contributors: Apokrif, Chatul, Dawynn, Guy Harris, Iridescent, LilHelpa, Metamusing, MorganCribbs, Pegship, Quietdon, RossPatterson, Rwwww, Spoketripurgedback, Tedickey, TimothyLev, Vegaswikian, 4 anonymous edits IBM 2780/3780  Source: http://en.wikipedia.org/w/index.php?oldid=404691973  Contributors: John Sauter, Metamusing, Pegship, Rjwilmsi, Rwwww, Tedickey, Xezbeth, YUL89YYZ, 1 anonymous edits IBM Tivoli Workload Scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=426048466  Contributors: Alepik, Astrovega, Betacommand, Bovineone, Burns flipper, Ceasterl, Enric Naval, Fmossott, HaeB, JnRouvignac, MattDeBlack, Mohammed gold, Rwwww, Ukexpat, 22 anonymous edits IBM Tivoli Workload Scheduler LoadLeveler  Source: http://en.wikipedia.org/w/index.php?oldid=391831734  Contributors: After Midnight, Blaxthos, Cadillac, Ohconfucius, Raysonho, Rob72, Rwwww, 7 anonymous edits JAMS Scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=426098672  Contributors: Alvin Seville, Belfasttim, Darrenhusted, Rich Farmbrough, Sadads, The ed17, 4 anonymous edits Job Control Language  Source: http://en.wikipedia.org/w/index.php?oldid=423783102  Contributors: AdmN, After Midnight, Agiorgio, Andrew simon, Angusus, Anomen, Anphanax, Apokrif, Asaba, Ascii27, Barefootguru, Benjamin Barenblat, Bonger1, Burns flipper, Chunawalla, Colonies Chris, Crag, Craig Schneiderwent, CultureDrone, DEddy, Danakil, DougieLawson, D?ugosz, ESkog, Elkman, Femto, FlamingSilmaril, Geniac, Gioto, Graeme Bartlett, Greensburger, GregorB, Iridescent, Iván Rivera, Ja 62, JonHarder, Jordgubbe, Kaare, Kehlee008, Kubanczyk, Lox, MartinPackerIBM, Mike3141xx, Mk*, MrOllie, Nbarth, NotAbel, Pegua, Philcha, PrestonH, Pterre, Rashad9607, Rdeguz1, Rhoffma, RioRico, RossPatterson, Rwwww, Sahtesh, Samohyl Jan, SemperBlotto, Shenoy11madhav, Skatche, Slightsmile, SoftwareSalesRep, T-bonham, Tcb, TheKMan, Tim Pritlove, Timc, Truthanado, Tzadikv, Ukulele, Uryah, Wernher, Xaviervd, 154 anonymous edits Job Entry Subsystem 2/3  Source: http://en.wikipedia.org/w/index.php?oldid=371421380  Contributors: After Midnight, Agiorgio, Chatul, DStoykov, Dyl, Guy Harris, Hmains, John Vandenberg, Jsavit, Kubanczyk, Metamusing, Pkravela, Richard Bellot, RossPatterson, Rwwww, Simon Marchese, TJRC, UberScienceNerd, Uryah, 8 anonymous edits Job processing cycle  Source: http://en.wikipedia.org/w/index.php?oldid=371918228  Contributors: Airplaneman, Angusus, Canyouhearmenow, Erechtheus, Jacobsm, Kubanczyk, PigFlu Oink, Rwwww, Tinucherian, 6 anonymous edits Maui Cluster Scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=416342200  Contributors: After Midnight, Arny, Bovineone, Den fjättrade ankan, Inc ru, Isilanes, JonHarder, Mangojuice, Phr, Reedy, Robert Brockway, Shadowjams, 11 anonymous edits Moab Cluster Suite  Source: http://en.wikipedia.org/w/index.php?oldid=410535736  Contributors: ChardingLLNL, Rjwilmsi, Suruena, 4 anonymous edits NetworkComputer  Source: http://en.wikipedia.org/w/index.php?oldid=384129974  Contributors: Janbur, NapoliRoma, Number 57, 2 anonymous edits Article Sources and Contributors Open Source Job Scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=412800423  Contributors: Bovineone, FeralDruid, Fiftyquid, Free Software Knight, Jerryobject, Jm34harvey, R’n’B, Sosap, Sosdr, Tatrgel, WikiLeon, 9 anonymous edits Oracle Grid Engine  Source: http://en.wikipedia.org/w/index.php?oldid=424499524  Contributors: After Midnight, Alex.g, Altenmann, Amwebb, Armando, Ash.banerjee@gmail.com, Berlinguyinca, Bezik, Bovineone, Byun1067, CeciliaPang, Csabo, DIY, Drla4, Fiftyquid, Giftpflanze, Graham87, Gri6507, Gtyreman, Hellisp, I already forgot, Indulis.b, Jderijke, Lucky 6.9, MorganCribbs, Mukadderat, NapoliRoma, Open Source Guy, Paige Master, Paladin1979, Pengo, Plinehan, Quarl, RHaworth, Raysonho, Schapel, Schnorr, StephenDennis, Surv1v4l1st, Volphy, Wernher, Wilee, 59 anonymous edits Platform LSF  Source: http://en.wikipedia.org/w/index.php?oldid=420615893  Contributors: After Midnight, Bovineone, CeciliaPang, Cobaltbluetony, Hpclover, I already forgot, Iridescent, Janbur, Knode, Miyagawa, MorganCribbs, Paladin1979, Peahihawaii, Reisio, Rich Farmbrough, Uncle G, 26 anonymous edits Portable Batch System  Source: http://en.wikipedia.org/w/index.php?oldid=423024829  Contributors: After Midnight, Bovineone, Capricorn42, Dchallen, I already forgot, Itai, Jarekadam, KP-Adhikari, Kcojocar, Otheus, Raysonho, Ruud Koot, Sergio.ballestrero, Sn50, 53 anonymous edits ProActive  Source: http://en.wikipedia.org/w/index.php?oldid=423737308  Contributors: Auntof6, Bazoomti, Celine-d06, Dicoalex, Fabviale, Giraffedata, Laurent.pellegrino, Macwhiz, Miym, Mr.

Science, MrRadioGuy, Ouaibou, Rich Farmbrough, Rjwilmsi, Thumperward, Tommy2010, Unchiujar, 8 anonymous edits PTC Scheduler  Source: http://en.wikipedia.org/w/index.php?oldid=306414407  Contributors: BobbyOwens, Bovineone, Fiftyquid, MarekMahut, Mwtoews, Wprlh, 2 anonymous edits Remote Job Entry  Source: http://en.wikipedia.org/w/index.php?oldid=368243120  Contributors: Chatul, DNewhall, Electron9, Jeodesic, Metamusing, MorganCribbs, Pate, 7 anonymous edits Retriever Communications  Source: http://en.wikipedia.org/w/index.php?oldid=308593126  Contributors: CJLL Wright, Cander0000, Marrowmonkey, Matt Lewis, 3 anonymous edits S-graph  Source: http://en.wikipedia.org/w/index.php?oldid=381666612  Contributors: Barkeep, Cander0000, Cumulus Clouds, Galadh Ereb, Huon, Viktorhauk, 2 anonymous edits SAP Central Process Scheduling  Source: http://en.wikipedia.org/w/index.php?oldid=345685226  Contributors: Agoselink, Amillar, Icairns, Karanacs, Miamitreasure, RPage, Rcawsey, S.K., XLerate, 2 anonymous edits Sar in UNIX  Source: http://en.wikipedia.org/w/index.php?oldid=385973295  Contributors: Fordsfords, Frap, Nono64, Sharathcshekhar, Winterst, 3 anonymous edits SHARCNET  Source: http://en.wikipedia.org/w/index.php?oldid=365227273  Contributors: Allanbrent, Cs 2010, Edwinhubbel, Miym, Piano non troppo, Pomte, Raysonho, 6 anonymous edits Simple Linux Utility for Resource Management  Source: http://en.wikipedia.org/w/index.php?oldid=420420471  Contributors: Cobaltbluetony, Dannyauble, I42, Jeff G., Mjette, Raysonho, Viking59, 1 anonymous edits Staffing software  Source: http://en.wikipedia.org/w/index.php?oldid=392790312  Contributors: Fram, GoingBatty, Jezhotwells, Mild Bill Hiccup, Santryl, Serena146, 1 anonymous edits SynfiniWay  Source: http://en.wikipedia.org/w/index.php?oldid=414796687  Contributors: Chowbok, Miym, Mvanwaveren, Ohconfucius, 2 anonymous edits Techila Grid  Source: http://en.wikipedia.org/w/index.php?oldid=425989524  Contributors: Darkwind, Eerola, JLaTondre, Mean as custard, 3 anonymous edits Unicenter Autosys Job Management  Source: http://en.wikipedia.org/w/index.php?oldid=422322287  Contributors: After Midnight, Agaskew, Bond.richard, Bovineone, Breno, EdgeOfEpsilon, Filfy, Gouranga, I already forgot, Larsinio, LilHelpa, Lowellian, Montgomery ’39, NapoliRoma, Rjwilmsi, ShakingSpirit, 52 anonymous edits Vinzant Software  Source: http://en.wikipedia.org/w/index.php?oldid=357774201  Contributors: Andareed, D6, Design&write, MarekMahut, NawlinWiki, Phatom87, Smock63, Stephan Leeds, 9 anonymous edits VisualCron  Source: http://en.wikipedia.org/w/index.php?oldid=422429864  Contributors: Alvin Seville, Blanchardb, Deserialized, GoingBatty, Welsh Xgrid  Source: http://en.wikipedia.org/w/index.php?oldid=424267306  Contributors: Afowler, After Midnight, AlistairMcMillan, Amillar, Anthony Appleyard, Asparagus, Baryonic Being, Cems2, Chzz, CyberSkull, DPoon, Dana boomer, Epastore, Ericzelenka, Fl, FlyHigh, Hellisp, HereToHelp, Jclemens, John of Reading, JohnSawyer, Koavf, Lotech, MacsBug, Mcld, Miranda, Miym, Nofreak, Pixel8d, Plasticup, PrimeHunter, Psantora, Quibbles, R’n’B, Raysonho, Ripounet, Saga City, Scottishmatt, The Rambling Man, Tls, Tony1, Useight, Vanished 6551232, Vespristiano, Wronkiew, XApple, 34 anonymous edits UC4  Source: http://en.wikipedia.org/w/index.php?oldid=425898590  Contributors: Claudmar ONE Automation  Source: http://en.wikipedia.org/w/index.php?oldid=426227701  Contributors: Claudmar, Rare Akuma, 1 anonymous edits Lean IT  Source: http://en.wikipedia.org/w/index.php?oldid=424756738  Contributors: 2aprilboy, 5 albert square, AliveFreeHappy, Ash, Benjoya, BlurTento, Dfev77, Gaius Cornelius, Htssouza, Jbernab, Jdmumper, Lean IT Coach, LilHelpa, Mgoode75, MrOllie, Nik.martin, Per Ardua, Rip969, Robinson weijman, SEI Publications, Servicemanagement101, UncleDouggie, Urbancowboy1773, Wikitawe, YUL89YYZ, 13 anonymous edits HP OpenView  Source: http://en.wikipedia.org/w/index.php?oldid=422889771  Contributors: A.

B., Adamantios, Aftereight, Againneveritworksciscoworksnot, Aldaron, Anrie Nord, Bagatelle, Bettytrouble, Bovineone, BruceJohnson, Chartdrawer, Chigs, Cositdontworkscisco, Country Captain Chicken, Cwolfsheep, Dancter, Dinu, Dontworksocsicwroks, Dougofborg, Earthlyreason, Edward321, EnOreg, Etiennen, FataInformatica, Filper01, Florent Brisson, Fognet, Habakke, Halo bender, Hu12, JLRedperson, Jamelan, Javifs, Jjoensuu, JorgeLosAngeles, Josh Parris, Jusdafax, KV Rajesh, Khalid hassani, Lauraventurini, Marcika, Mardus, MarkMascolino, Mconsta, Mconwell, Mi5key, Michelle2mmb, Momotoshi, MrOllie, Nothingofwater, NubianOracle, Ocsicworksnot, Paul A, Philip Trueman, Rclehr, Renesis, Rwwww, Staceyeschneider, SteinbDJ, Switzpaw, Tckma, TheParanoidOne, Tim Chambers, Toutoune25, White rock walrus, WikiNickEN, Wizzardude, X0lani, Yaronf, 182 anonymous edits Adaptive multithreaded encryption  Source: http://en.wikipedia.org/w/index.php?oldid=415793952  Contributors: AvicAWB, Chrisamichaels, GT5162, JaGa, Malcolma, Quinxorin, Sueandesonlenz, Tatrgel, Woohookitty, Xt5h7l, 3 anonymous edits Redwood Software  Source: http://en.wikipedia.org/w/index.php?oldid=353983930  Contributors: AThing, Bearian, Bovineone, Clentz, D6, Fox5200, IceCreamAntisocial, JLaTondre, R2w08, RPage, S.K., Stefan Ivanovich, Tech Lovr, 6 anonymous edits IBM System Management Facilities  Source: http://en.wikipedia.org/w/index.php?oldid=378032582  Contributors: BBCWatcher, Bagwell59, Colonies Chris, MartinPackerIBM, Rwwww, SoftwareUpdate, TubularWorld, Venkytv, Zetacloud, 7 anonymous edits Stonebranch  Source: http://en.wikipedia.org/w/index.php?oldid=402785693  Contributors: Diannaa, Eeekster, Fabrictramp, Katharineamy, Malcolma, Securefiles, StephenBuxton, Tamariki, ZooFari BMC Software  Source: http://en.wikipedia.org/w/index.php?oldid=424805685  Contributors: 0x845FED, Abbasgadhia, Adam sk, Ahitz1202, Alphachimp, Amcl, Amezuki, Appraiser, Armaced, Astor14, AtTal, BenAveling, Biofase, Black Kite, Boothy443, Bovineone, Calwiki, Cander0000, Catapult, Chopskie, Colonies Chris, Cwgmpls, Cymruisrael, David44357, Dtish, Emanon00, Esoteric Rogue, FAEP, Fowartehlluz, Geschichte, Gkullberg, Haakon, Harry Wood, Hbent, Headbomb, Helmandsare, Historian1898, Iancmcc, IslandHopper973, JCerny, Jake Wartenberg, JasonHofmann, Jawadas, Jni, Jowanner, Jvcdude, Jyarbrough1, Kimchi.sg, Kj8744, Korny O’Near, Lahnfeear, Lightmouse, Lixinso, Macpl, Matthewfrench9, Mayur.thakare, Mclynd, Misterwoodman, Moreau36, Mr.moyal, MrOllie, Mstroh, Mtiller, Nick Number, Nurturer, Ohthelameness, Otolemur crassicaudatus, Postoak, Ranpman, Rich Farmbrough, Rillian, Rjwilmsi, Ronz, Sfhosley, Sleske, SoLando, Solarisworld, Spangineer, TJRC, Tedder, Tedp, TexasAndroid, Tinton5, Tomwsulcer, Torla42, Tthheeppaarrttyy, Useight, Veinor, Whatever0202, WhisperToMe, Wilsoncd, Zetawoof, 72 anonymous edits IBM  Source: http://en.wikipedia.org/w/index.php?oldid=425023548  Contributors: -Majestic-, 0612, 142.177.92.”, 16@r, 28bytes, 3dom, 43?9enter, 5735ashley, 73liam, 9-11 suicide bomber, 95jb14, A Man In Black, A.

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Stradivarius, MrChupon, MrGraber, Mscudder, Mulad, Mwtoews, Mycroft.Holmes, Mygerardromance, Myscrnnm, Mysdaao, Mystelious, Mytwocents, N328KF, N5iln, Nakon, NapoliRoma, NatR, Natl1, Naveennarula, NawlinWiki, Necrothesp, Neep, Neilc, NellieBly, NeoPhyteRep, Nerd in the Red Shirt, NerdyScienceDude, Netalarm, Neurillon, Neutrality, NewEnglandYankee, Newportm, Nezbie, Nick C, Nicool333, Night Gyr, Nikai, Nimur, Ninjadunker13, Ninly, Nlyte.Software, Noctibus, Nokes15, North wiki, Nrcprm2026, Nsaa, NuclearWarfare, Nufy8, Nwbeeson, Object.toString(), Ocrho, Officiallyover, OhanaUnited, Ohnoitsjamie, Old Guard, Oleg Alexandrov, Omicronpersei8, Omnedon, Oo64eva, Orilux, OtherPerson, Ou tis, OverlordQ, Ozdog, PL290, PM Poon, PSTC555, Pairadox, Pak21, Pamwooten90, Parisianphilosopher2008, Patfla, Patrick-br, Patricknoddy, Paul C.

Lasewicz, PaulHanson, Pchov, Pcpcpc, Persian Poet Gal, Peter Isotalo, Peter Winnberg, PeterSymonds, Petrb, Phi beta, Phil Boswell, PhilKnight, Philbutt, Philcluff, Philhower, PiMaster3, Pielover87, PigFlu Oink, Pigsonthewing, Pingveno, PinkDeoxys, PlayStation 69, Pmsyyz, Pointillist, Pol098, Polly, Postdlf, Prakhar2121995, PrestonH, Prince of History, Prodego, Prolog, Psellis, Psyntium, Puchiko, Python eggs, Quadra630, Quebec99, Qutezuce, Qweedsa, RTC, Rabhyanker, Rajpaj, RaymondSutanto, Rcawsey, Rdsmith4, Reaper187, Red Thrush, RedWolf, Reece Hannam, Reedy, Reepnorp, Rees11, Reisio, RetiredWikipedian789, Rettetast, RexNL, Rholliday, Rhsatrhs, Riana, Ricardian92, Rich Farmbrough, Rich257, RichInSydney, RichMac, Rifleman 82, Ritson Pinheiro, Rj, Rjwilmsi, Rmosler2100, Rob G Weemhoff, Robert Buzink, Robert K S, Robin klein, Robo.mind, Rockslide 91, RodneyCornelius, Rossami, Rostz, Rouven Thimm, Roux, Roygbiv666, Rror, Rsshilli, Rst20xx, Rtcpenguin, Rubyuser, Rwwww, Ryan Norton, RyanGerbil10, Ryantatar, SQL, SYx, Sabre23t, Saebjorn, SalvadorRodriguez, SamJohnston, Samanello, Sammy8912, Samotto, Samsara, Samuelsen, SamuraiClinton, Sandeep117, SarahSmiles, Saravanan rose, Sardanaphalus, Sathishvm, Scarian, Scepia, Schmiteye, SchuminWeb, Scott McNay, Sdiasio, Sdxvi, Sean.hoyland, Seidenstud, Sensahuma, Seraphchoir, SexyBern, Sgeo, Sgfoote, Shadowjams, Shaeckel, Shail09, Shamesspwns, Shawnc, Shinmawa, Shivanshub, Shoaler, Siddthekidd, Siegfried1, Sigma 7, Siliconov, Silvie rob, Simon Brady, SimonThird, Sink257, Skumarla, Skware, Skyworkeralan, Slambo, Slavon37, Sleepaholic, Smart Fox, Snarkosis, Snigbrook, Snowmanradio, Snoyes, Soccer baker, Solarisworld, Somebody in the WWW, Sonyaleech, Spalef, Spangineer, Speer320, SpikeToronto, Srijnan, St33lbird, Starseeker shkm, Starwiz, Stefffm, Stephenb, Stere0123, Steven Hepting, Steven Walling, Stevertigo, Strangnet, Strode1, Stwalkerster, SueHay, Superm401, Superteam1, Suruena, Swaq, Swonely, THEN WHO WAS PHONE?, THF, Tascha96, Tedder, Tellyaddict, Telsa, Templetongore, TerminalPreppie, Texture, Thatdog, The Anome, The Thing That Should Not Be, The Tom, The wub, TheQuaker, TheQuandry, TheSlowLife, Thegn, Thegreatglobetrotter, Theicychameleon, Themightynamah, Theodolite, Therealcolletepierre, Thewallowmaker, ThiagoRuiz, Thibaultvanthillo, Thivierr, Thomas de Bruin, Thunderbrand, Tibetologist, Tiddly Tom, Tide rolls, Timc, Timfletcher, Timneu22, TimothyHorrigan, Tinton5, Tjwolfe, Tkaizan, Tofutwitch11, Tom harrison, Tony Sidaway, Tooki, Topbanana, TorontoStorm, Torswin, Tpbradbury, Tregoweth, Trevor MacInnis, TubularWorld, TutterMouse, Twiin, TwoOneTwo, TyrellC, Tysto, USA 5000, UTF-8, Ubiquity, Ucanlookitup, Ukexpat, Urban011, UriBudnik, Useight, UtherSRG, Valeria.depaiva, Vannguy, Vegaswikian, Veinor, Velvet765, Veritas 0273, Victor, Victorgrigas, Vinoo202, Virtig01, Vkem, Vlad, Vmanjr, Vrenator, W2bh, Wackymacs, Waggers, Wagia, Walkiped, WallStreetJournal, Warpozio, Wavelength, Webteam fiorano, Wereon, Wernher, West81, Westcoastbiker, Wgungfu, Whaa?, WhaleyTim, WhatamIdoing, Whendoestheworlddie, WhisperToMe, WhizzBang, WiggettMonster, WikHead, Wikiklrsc, Wikimachine, Wikimothers, Wikiti, Wikiuser100, Winbuyer, Wine Guy, Wisdom002, Wisdom89, Wizardman, Wk muriithi, Wliuibm, Wmahan, Wpktsfs, Wuhwuzdat, Wyatt Riot, Xaminmo, XelaRellum, Xgmx, Xnatedawgx, Xpclient, XvirusX, Yamamoto Ichiro, Yamla, Yangtseyangtse, Yensin, Ylee, Yuyudevil, Zanter, Zaphraud, Zazpot, Zeerus, Zeus 032, Zigger, Zr2d2, Žiedas, ???????, ???????, ? ???? ???? ??, ? ? ? ? , 1840 anonymous edits CA Technologies  Source: http://en.wikipedia.org/w/index.php?oldid=426376287  Contributors: (, 16@r, 842U, A.

B., Abrahami, Adavies42, Adim86, Aesopos, Ahmjamal, Airconswitch, Ajtmcse, Alekadu, Amcl, Americasroof, An-chan, Andypowe11, Apparition11, Astor14, B, BalderV, Barrylb, Batidau, Bidgee, Black Kite, Blkrockin, Bobblewik, Bongomatic, Bonwag, Boothy443, Bossert, Bovineone, ButtonwoodTree, CJLL Wright, Cander0000, CardinalDan, Centrx, Charles Matthews, Chaz1dave, ChicosBailBonds, Chilicat, Chris the speller, Christina1516, Chunky2010, Cosnahang, Cryptonymius, DHowell, DMG413, Danilodn, David S Ng, DocendoDiscimus, Doug, Drbreznjev, DropDeadGorgias, Dscheips, Du38, Dyl, EBY3221, EdGl, Edcolins, EditorInTheRye, Ekai, Esoteric Rogue, Event11, Fbagirov, Fergusoh, Finell, Fredrik, Funandtrvl, GB fan, Gareth Jones, Gdotten, George78, Gorro02, Greenshed, Grijalva, Gurmeetd, Guruprabhu78, Harm.frielink, Harvestguy, Helmandsare, Hm2k, Hu12, HupHollandHup, Hydrargyrum, Ikariam3944, Iormungandr, IvanLanin, JMSwtlk, Jamcib, Javifs, Jerryseinfeld, Jmlaprise, Jonathan Hall, Jshrimp3, Juliancolton, JzG, Kbdank71, Kerotan, Kozuch, LeaveSleaves, Lotje, Lvr, MER-C, Macpl, MainFrame, Manyleung, Martarius, Mateia, Mausy5043, Mclynd, Merovingian, Michelle2mmb, Miracle Pen, MissFluffyCat, MixwellUSA, Monichoe, Moonmix, Mordemur, N0vator, NawlinWiki, Nick Number, Nima1024, PGSONIC, PING113, Pedro, Pedro.haruo, Petroneus, PhaseHabit, Philip Trueman, Prvenkat, Radahlberg, RadicalBender, Reflex Reaction, Regraves12, Rich Farmbrough, Rj, Roberth Edberg, Ronhjones, SF007, Sanchezpaa, Schreck59, Sebastien.francal, Seoidau, Shanes, Shawnc, Sherool, Shortride, Silver Dollar, Simon Slavin, Sohailstyle, Solarisworld, Steevo714, Sukoshisumo, Superm401, TapeLady, Tascha96, Technyc2012, Tedder, Tel Janin, The wub, TheRedPenOfDoom, Thepangelinanpost, Tim Hill, Tim Sailor, Tinton5, Tony Sidaway, Torla42, Tri400, UnitedStatesian, V Brian Zurita, Versageek, Viakenny, Violentbob, Watpe01, Weyes, Wikieditor1900, Wikitawe, Wjemather, Woohookitty, Xcentaur, Xezbeth, Xnatedawgx, Xylit, Yeti140, Zoicon5, 218 anonymous edits ORSYP S.A  Source: http://en.wikipedia.org/w/index.php?oldid=420680132  Contributors: Bovineone, Carimarie, DarkSaber2k, Gabriel Achille, Johnpseudo, Kirk Hilliard, Molrose22, Pegship, 1 anonymous edits

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ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications
ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications

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