ITIL 3.0 : This is a very helpful material the book is clear enough and the videos makes the material even clearer by including real life examples. The book is specific and easy to read.
Learn more about ITIL 3.0:
About The Art of Service – learn more about ITIL 3.0
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com