(Reader, here you can describe a missed opportunity, due to bad Availability Management or a process dragged down by bureaucracy) Noticeable increases in the potential productivity of end users and key personnel through reduced interruption times, higher levels of availability. The goal statement of Availability Management is to optimise the availability of IT Services and ensure alignment back to the business.
By the very nature of this statement we can expect to start seeing a reduction in loss of service due to availability issues and bad planning. Whether end users and staff take advantage of this reduced down-time is not an issue for IT professionals to monitor.
Knowing that we have made more working time available is what we need to publish – NOT productivity rates. An ITIL Availability Management process will guide you towards understanding the financial implications of all those necessary availability requirements needed in the IT infrastructure. This has real benefits as it may prevent an organization from spending money on areas of the IT Infrastructure where there really isn’t a need for building high availability services for the business. Availability Management aides in improving the security aspects of the organization with respect to IT. Availability Management will work in conjunction with Security Management to implement those security requirements described in the Security Policy. Correct management of Security Requirements will help in maintaining the right levels of availability needed by the business. The Availability Manager will ensure that the impact of the loss of service has been fully assessed prior to starting a service improvement programme in conjunction with Problem Management and Service Level Management. With a sound Availability Management process we can expect an overall improvement in the level of Availability as better planning can occur under a structure, repeatable process. Any ITIL process has the potential to increase the credibility of the IT group, as they offer a higher quality of service, combined with an overall professionalism that can be lacking in ad-hoc activities. Refer also to Availability Management Review Document for an assessment of your current Change process This document was; Prepared by: On: <
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