ITIL® Application Integration
ITIL® application integration is about bringing the various ITIL® processes together and ensuring their effectiveness and application. Application management is one of the branches of Service Management that deals with both the technical and non-technical areas.
An element of ITIL® application integration is the connection in the IT service management disciplines that include both the service delivery and service support. In the department of infrastructure management, application management has a vital role to play as all the process and policies pass through this department.
ITIL® application integration put a lot of emphasis on ensuring that all the strategies and policies are aligned with the business throughout the application lifecycle. It also establishes a roadmap that all the IT professionals can follow for better functioning at individual and organizational level.