ITIL art of service : The book is detailed and explain the concepts well but the best part of this package is the online course. Their E-Learning environment expands upon the concepts in the book and has tons of information and resources. I liked the course and book so much that we now use it for certifying our IT team.
Simon (Las Vegas)
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About The Art of Service – learn more about ITIL art of service
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com