ITIL® Audit Procedure
ITIL® audit procedure is an integral part of any Service management department of an IT organization. It is a part of the continuous improvement cycle that is very necessary in improving the quality of services.
ITIL® audit procedure is directed towards checking the health of the ITIL® processes that are in practice. It will give you an idea whether the practices are effective or not. At the same time it will help the company to derive the best practice.
ITIL® audit procedure is an in-depth analysis with permanent records. It helps in preparing a detailed set of findings and recommendations for service development. A point to note is that ITIL® procedure not only functions with the ITIL® framework but is a complete measuring tool for improvement.