ITIL Availability : The Complete ITIL Availability Management Kit Organizations must deliver consistent….
The Complete ITIL Availability Management Kit — Organizations must deliver consistent availability to ensure that business objectives that rely on IT can be met. It is fair to say that if IT stops in a large number of cases the business would also stop (or seriously slows down!). ITIL and in particular the Availability Management process is becoming an increasingly important component to help ensure that the returns made on IT infrastructure and indirectly to deliver higher customer satisfaction. A well-run Availability Management initiative will: Measure the performance of IT infrastructure Work to deliver on the expected availability Monitor the marketplace for technologies that may help to deliver increased availability levels This document describes the contents of the ITIL Availability Management Kit. The kit is not so much an education kit, but more a practical toolbox. The kit is designed for those who have Availability Management awareness or skills, but not the time to develop the necessary templates and structure for the process implementation. The kit puts you on the path to a well run implementation. The documents provide an excellent starting point for crucial considerations. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities. The Availability Management kit: Flows logically, Is scalable, Provides templates and documents, Saves you time. Toolkit Contents Overview
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