ITIL® and IT Service Management
ITIL® and IT service management can’t go separate in the present day scenario. ITIL® or Information Technology Infrastructure Library is a set of standards for IT service management. ITIL® and IT Service management are divided into two broad categories, which are further divided into 10 components in all.
The first category of ITIL® and IT Service Management is Service Delivery which includes service level management, capacity management, continuity management, availability management and IT financial management. The second category of ITIL® and IT service management is Service Support and it includes configuration management, incident management, problem management, change management, service desk and release management.
ITIL® framework is completely customizable and thus can be applied within any type of business or organization that functions in alignment with IT.
Most of the organizations are making their IT service management ITIL® based. This is to ensure compliance to internationally accepted service management standards and infuse more efficient functioning. ITIL® based service management will lead to more client satisfaction since the agreed service level will be easily and effectively achieved and the ITIL® based service desk will support the service delivery proactively.
ITIL® based IT service management is founded on quality and supports all business requirements. It is an investment and not an expense. ITIL® based framework leads to reduction in cost of operation, proactive IT management and predefined processes. The
ITIL® based IT financial service allows simultaneous calculation and management of TCO and ROI and Higher IT system users’ productivity due to reduced down times.