ITIL Best Practices : Adopting ITIL best practices is therefore a good first step….

ITILITIL Best Practices : Adopting ITIL best practices is therefore a good first step….

Other frameworks and concern with the overhead Analogous to debates in software engineering between agile and prescriptive methods, there is debate between lightweight versus heavyweight approaches to IT service management.

Lighter weight ITSM approaches include: • ITIL Small-scale Implementation[4] colloquially called “ITIL Lite” is an official part of the ITIL framework. • FITS [5] was developed for UK schools.

It is a simplification of ITIL. • Core Practice [6] (CoPr or “copper”) calls for limiting Best Practice to areas where there is a business case for it, and in other areas just doing the minimum necessary. • OpenSDLC.org [7] A Creative Commons ITSM/SDLC Framework Wiki • MOF 4 [8] Microsoft Operations Framework covers the IT service management lifecycle with a practical focus IT service management 407 Governance and audit Several benchmarks and assessment criteria have emerged that seek to measure the capability of an organization and the maturity of its approach to service management.

Primarily, these alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se. • ISO/IEC 20000 (and its ancestor BS15000).

This standard is not identical in taxonomy to ITIL and includes a number of additional requirements not detailed within ITIL and some differences.

Adopting ITIL best practices is therefore a good first step for organizations wishing to achieve ISO 20000 certification for their IT Service Management processes. • COBIT (or the lighter COBIT Quickstart) is comprehensive and widely embraced.

It incorporates IT Service Management within its Control Objectives for Support and Delivery. References [1] IT Service Management Forum (2002).

Van Bon, J..

Ed.

IT Service Management: An Introduction.

Van Haren Publishing.

ISBN 9080671347.

Emphasis added. [2] van Bon, J.(Editor) (2002).

The guide to IT service management.

Addison Wesley.

ISBN 0201737922. [3] For a (somewhat dated but comprehensive) discussion of frameworks visit hci-itil.com (http:/ / hci-itil.com/ options_frameworks.

Html) [4] Sharon Taylor and Ivor Macfarlane (2005).

ITIL Small Scale Implementation.

The Stationery Office.

ISBN 0113309805. [5] http:/ / becta.org.

Uk/ fits [6] http:/ / www.corepractice.org [7] http:/ / OpenSDLC.org [8] http:/ / microsoft.com/ mof Further reading • Eric J.

Feldman (30 July 2007). “The Eight Essential Elements of an IT Service Lifecycle” (http://www.itsmwatch.com/itil/article.php/3691561).

ITSMWatch.com.

Retrieved 15 December 2007. • Peter O’Neill (20 October 2006). “Topic Overview: IT Service Management” (http://www.forrester.com/ go?docid=40558).

Forrester Research.

Retrieved 6 June 2007. External links • • • • • The OGC website (http://www.itil.co.uk/) IT Service Management Forum – UK (http://www.itsmf.co.uk/) IT Service Management Forum – USA (http://www.itsmfusa.org/) Open Source ITSM Software – Community (http://www.otrs.org/) Open Source ITSM Software – Services (http://www.otrs.com/) IT Service Management Forum 408 IT Service Management Forum

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ITIL and ITIL Best Practices : Adopting ITIL best practices is therefore a good first step….
ITIL - ITIL Best Practices : Adopting ITIL best practices is therefore a good first step….
ITIL and ITIL Best Practices : Adopting ITIL best practices is therefore a good first step….
ITIL - ITIL Best Practices : Adopting ITIL best practices is therefore a good first step….

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