ITIL Best Practices : I purchased the ITIL Foundations Study Guide and Online Course for the purpose of obtaining an ITIL Foundations certification. I did not have any previous ITIL training. It took approx 1 week to complete the study. I took the formal exam a few days later(which is a separate cost from the course) and passed with no problem. I found the material to be thorough yet concise. It does a good job with consolidating 5 large volumes of ITIL information into a 160 page study guide. The online portion of the course is a nice supplement and adds some detailed explanation. The only issue I had was with the quiz questions while they were a good way to test your knowledge they did not provide a good representation of the questions on the actual exam. It’s important to assure you understand the essence of the material before taking the exam. I found this to be a very cost effective way to obtain the ITIL Foundations Certification and would highly recommend it.
Data Center Pro (Wisconsin)
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