ITIL Big Picture : I was looking for a self-study guide to the ITIL Foundation test and chose this book. I was originally a bit concerned about the depth of the book – it didn’t seem like there was that much information. There are additional resources online though which helps. Also the Foundation test is really more of an overview to the ITIL concepts so I came to realize that some of the more in-depth material will be covered the more you progress in the ITIL certifications. Ultimately I was pleased as I used this to study and recently passed the Foundation exam.
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