ITIL Books : Service Transition Service Operation Continual Service Improvement SLM Service Measurement….
Service Transition Service Operation Continual Service Improvement SLM Service Measurement & Reporting CSI Improvement Process 43 The Service Lifecycle phases (and ITIL books) are shown through the arrows.
The concepts in blue/light shading are the V2 ITIL concepts.
The concepts not shaded are the new ITIL V3 concepts.
The concepts in grey/dark shading are Functions.
Please note: Although Service Level Management officially sits in the Service Design book, it plays a very important role in the Continual Service Improvement phase, and therefore could also fit in the CSI book as a process. Copyright The Art of Service Pty Ltd 2008 This documentation is part of the standard program material of The Art of Service Pty Ltd 43 Student Folder ITIL V3 Foundations Program Service Lifecycle, Processes & Functions Service Desk Function Continual Service Improvement Service Transition IT Operations Mgt Function Supplier Mgt Evaluation Transition Planning and Support Knowledge Mgt Service Validation & Testing Release & Deployment Mgt Service Asset & Configuration Mgt Change Mgt Application Mgt Function Technical Mgt Function Event Mgt Request Fulfilment Mgt Access Mgt Problem Mgt Incident Mgt ITIL V2 ITIL V3 Functions Non Foundation
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