IBM ITSM is a very broad subject Lets start at the beginning because IBM was one of the major contributors to the early days of ITIL.
IBM continues to be a developer, reviewer and user of the ITIL.
For example, most recently, IBM led the project to write the new Application Management book.
This book, coauthored by IBM and Microsoft, has recently been published by OGC.
IBM applies the ITSM principles supported by the ITIL framework internally as well! IBM ITSM – Development IBM has been and continues to be a developer, reviewer and user of the IT Infrastructure Library.
In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems.
These widely accepted “yellow books,” along with education and expertise provided by IBM, were key inputs to the original set of ITIL books.
Since then, IBM ITSM implementation experience that was gained during the 1980s and early 1990s contributed ideas to the ongoing development of the ITIL books.
IBM ITSM promotes and supports ITIL IBM recognizes that the IT Infrastructure Library is an important standard in providing a structured approach to IT Service Management.
ITIL is a nonproprietary set of definitions, with education and certification available from a variety of sources.
Consequently, many IT providers embrace it as the foundation for elements of their IT management system, particularly IT Service Management.
IBM ITSM and ITIL IBM Global Services typically apply a specific combination of skills, assets and methods to help ensure the successful application of capabilities in implementing ITIL best practices in their clients’ service management programs.
IBM has captured the best practices and intellectual capital drawn from client engagements worldwide.
IBM ITSM – Active Participant
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