ITIL Boot Camp : I am a 30 year veteran of IT. I took the ITIL Foundations course long ago (before there were any version numbers). Being unemployed I realized that it would be a good idea to have the Foundations certification on my resume. So – my choices were to spend about $2000 to take the 3-day classroom course again or buy this book (under $100) + pay for the test fee ($200). I’ve lived ITIL for almost 7 years so all I really wanted was to brush-up on the definitions (and the updates) to take the test. At first paying around $80 for this (large-type) booklet seemed a bit steep however it did cover the material nicely AND the on-line course is worth the price of admission. It fit my requirements quite nicely. If you are new to the world of ITIL I would not recommend this book as a substitute for a classroom course. However if you’ve been there done that this book is great prep for the exam.
Andrew Palidwor Andy in TO (Etobicoke Ontario Canada)
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