ITIL Bootcamp : When I first received the book I thought it was a little thin. I was thinking that either I misunderstood and didn’t get the whole program or that I was going to ace the foundation certification exam… As usual neither first impression was correct. The book is simply a guide and the real course comes in the online portion. Tim the instructor will walk you thru the various chapters of ITIL and focus’s on passing the exam. Although tim speaks with an English accent and is a little hard to understand (sometimes) for this Yankee he speaks clearly and follows the course extremely well. Tim will always explain the concepts and will placce emphasis on definitions so that you may understand them better. Overall I would recomend this book for someone wanting a ITIL Foundation certification…just make sure you dedicate some online time for the actual class. Its not just read the book and go sit the exam.
Lawrence W. Marcus
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With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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